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enh364p112r9's avatar
enh364p112r9
Rising Novice
2 years ago
Solved

This account is not authorised to access the web store

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Both Android phone and PC when trying to log in to web store OS Version Android...
bug
  • EA_Gunner's avatar
    EA_Gunner
    2 years ago

    You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
2 years ago

You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

  • enh364p112r9's avatar
    enh364p112r9
    Rising Novice
    2 years ago
    @EA_Gunner
    Both my EA account and Google account aren't underage for sure
    • EA_Gunner's avatar
      EA_Gunner
      Icon for EA QV Team rankEA QV Team
      2 years ago

      You need to update your SWGoH account details. Google and EA account is not related to the issue.

      • Sanielboy0's avatar
        Sanielboy0
        2 years ago

        How do you update the information? Because I have the exact same problem, and I've made sure its not an underage account.

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