Forum Discussion

Rising Novice

2 years ago

Solved

This account is not authorised to access the web store

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Both Android phone and PC when trying to log in to web store OS Version Android...

bug

EA_Gunner
2 years ago
You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

EA_Gunner

EA QV Team

2 years ago

You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

enh364p112r9
Rising Novice
2 years ago
@EA_Gunner
Both my EA account and Google account aren't underage for sure
- EA_Gunner
  EA QV Team
  2 years ago
  You need to update your SWGoH account details. Google and EA account is not related to the issue.
  - Sanielboy0
    Not applicable
    2 years ago
    How do you update the information? Because I have the exact same problem, and I've made sure its not an underage account.