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enh364p112r9's avatar
enh364p112r9
Rising Novice
2 years ago
Solved

This account is not authorised to access the web store

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Both Android phone and PC when trying to log in to web store
OS Version Android 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 456-557-326
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug When I'm trying to log in to the web store 'This account is not authorised to access the web store' error happens. It's certainly not because of account is underage, I changed date of birth recenty, so its mature now.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Slovakia

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When I'm trying to log in to the web store 'This account is not authorised to access the web store' error happens. It's certainly not because of account is underage, I changed date of birth recenty, so its mature now.

bug
  • EA_Gunner's avatar
    EA_Gunner
    2 years ago

    You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

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  • Sanielboy0's avatar
    Sanielboy0
    2 years ago

    How do you update the information? Because I have the exact same problem, and I've made sure its not an underage account.

  • Outsriker's avatar
    Outsriker
    2 years ago

    Hi. You probably need to update an EA account first and then update your swgoh account DOB. To check first dob you just need to log in at ea.com and go to account settings. If it's not correct go to help.ea.com, choose swgoh and issue with game. It probably won't have exactly what you need, but choose whatever is closest - it doesn't matter, you describe it lately. After it may be quite tricky but you'll find mail or chat with support options. They may ask you for photo of documents that proves ages, ID or driver license.GL

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