Unable to collect LS tickets

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung
OS Version Not sure
Ally Code: (Find it here: http://bit.ly/AllyCode ) 378 647 161
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Unable to gain any more ls tickets to finish GL KENOBI ultimate. Currently at 10/12
Steps: How can we find the bug ourselves? For some reason my completed GL KYLO quest/ultimate is complete but still allows me to enter event. My GL KENOBI quest says its complete but it actually isn't as I'm 10/12 of completing his ultimate! Im stuck! Help please
Connection Type Wifi
Please select your region Europe
Country United Kingdom

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Hi there, I asked for help yesterday regarding my inability to collect LS tickets to finish my GL KENOBI ultimate. The message asked me to hard reset the app, which I have done & still the same issue is happening. I've wasted so much energy now and it so frustrating that I can't finish what started, especially since I'm soo close. I did notice since I hit 10/12 on the ultimate counter I can't get anymore ls tickets as it says my KENOBI quest is complete, which it isn't fully. Also I noticed that my fully finished GL KYLO still let's me enter the ultimate challenge even though its complete. Not sure what to do!? 

If this isn't fixed seriously there is no point of me continuing playing this great game:-(

Could you please log in a have a look or just complete my KENOBI quest so I can move on to the Sith Eternal grind ;-)
Thanks Dan