Forum Discussion

Rising Rookie

2 years ago

Solved

Unable to purchase any of the Character Power-up Bundles- In-App or Webstore

Product: Star Wars: Galaxy of Heroes Platform:Android What type of device are you experiencing the issue with? Samsung Galaxy S23 Ultra OS Version 14 Ally Code: (Find it here: http://bit.ly/AllyC...

bug

EA_Gunner
2 years ago
@Psyke72 Thank you for your report. We have now brought this to the attention of the team for further investigation.

EA_Gunner

EA QV Team

2 years ago

@Psyke72 Your internet connection is not strong enough to connect to the store servers. Is your ISP reporting any issues in your region?

Psyke72

Rising Rookie

2 years ago

No. The issue isn't with me. Those 3 items are the only ones that are giving me error messages. If it was a problem with my ISP, then it wouldn't be limited to just 3 items. As the problem occurs in-app and the webstore, there must be an issue at your end. I am able to buy more expensive items without an issue.

EA_Gunner
EA QV Team
2 years ago
@Psyke72 Thank you for your report. We have now brought this to the attention of the team for further investigation.
- Psyke72
  Rising Rookie
  2 years ago
  @EA_Gunner Thank you very much. Have a great day! 😊
- BlackAdderzz
  Seasoned Newcomer
  2 years ago
  Hi
  I have exactly the same problem both in ingame store and at the web store. I can get the free stuff in webshop and ingame but can't buy Ki-Adi-Mundi shards. My internet connection is a fiber cable to INP so bandwith should not ( and have never been ) a problem
  - Psyke72
    Rising Rookie
    2 years ago
    @BlackAdderzz That's what I'm trying to buy too, KAM shards! Our guild does the RotE TB for light-side, then alternates between RotE and Geo for dark-side, so the only way we can get KAM shards is to use Mk3 Guild Event Tokens from the RotE TB. When KAM packs are available, I grab them. Well, I try to…