Wampa Furious Foe zeta underwhelming - possibility of zeta refund

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6s
OS Version 11.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 671-199-461
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Wampa's Furious Foe zeta - underwhelming and possibility for a zeta refund
Steps: How can we find the bug ourselves? Jedi resist all the time, not a bug, but certainty a proof on how underwhelming the zeta is https://www.youtube.com/watch?v=ALanRCdFGNU
Connection Type Wifi
Please select your region Europe
Country Denmark

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I recently put the Zeta on Wampa's "Furious Foe". I read the kit description and was caught by the "cannot be evaded". I thought it would give me an advantage against the Bastila teams (being able to land a debuff) or a counter to Traya's lead. Unfortunately, after trying it in battle, I saw "RESISTED", all the time, specially against the Jedi. Now, 3* toons bring 150% tenacity and of course raid bosses.

I communicated EA support assuming it is a bug (case number 42462416) and after a few discussions I realised it is indeed working as intended. Not only there is a bug report in this section where it clarified that it is WAI, but in the kit description gif's the skill gets resisted. 

I should not have been impulsive and researched better the zeta, but I felt the arena pressure. I got the zeta which although it is working as intended, it is not working as I thought it would. Honestly I do not know why I even fantasised that the debuff not only would ignore tenacity check, but it would also not be cleansed. It has been a miscalculation on my behalf and not just a wrong click.

I would greatly appreciate if my zeta on Wampa's Furious Foe could be refunded. Before I receive the obvious comment that this is not a bug, I have to clarify that after several emails (mostly due my misunderstanding) EA support recommended I post here, as both issues (how limited the zeta is, and the possibility of a refund) is something only the dev team can consider.