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AKAThePlaybook's avatar
AKAThePlaybook
Seasoned Novice
2 months ago

Web Store froze, gave an error, gave me nothing, but charged me.

I tried to grab an Anniversary crystal pack this morning, the site froze for a minute and then gave me an error. I bought it again, and it worked. I looked online, and was charged twice. Please refund the first charge since I received nothing.

  • I tried using EA Help, they took forever sending incorrect troubleshooting information, told me that I received the contents of both charges, and closed the ticket. This is absurd.

  • Bought the skywalker general bundle, got charged and payment was taken when I opened it it crashed and I was given 8000 gems instead as an error. I don’t want the gems I want my skywalker bundle or a refund