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Cass998's avatar
Cass998
Seasoned Newcomer
6 months ago
Solved

laptop completely freezes after turning on the sims 1

Hello everyone.  if somebody has problem like me? When I open The Sims 1 Legacy my laptop is completely freezing and I can’t nothing open. A window appears regarding loading the Star add-on info...
bug
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    Cass998  Sorry for the late reply.  Please update the driver for your Nvidia GTX 860M.  Go here:

    https://www.nvidia.com/en-us/drivers/

    and download the Game Ready Driver, which supports your GPU.  Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer afterwards and before trying to play.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

Cass998  Please go here:

C:\Users\your username\Saved Games\Electronic Arts

and move or rename the Sims 25 folder, then try again to play.  This will remove any save data you have, although you may be able to restore it later.

If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Cass998's avatar
Cass998
Seasoned Newcomer
5 months ago

I try what you qrite me, and change a name. And still not working. After I made dxdiag, and attached below.

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