Hi all,
This issue was resolved in today's patch:
If you're still experiencing this issue, please create a new thread so we can continue to investigate. Thank you!
If this has been recognized already, I apologize. There is a LOT here about the legacy version of The Sims and I still consider myself a novice in program troubleshooting. While looking for an error log in the root folders of the game I was checking the InstallLog.txt
"18:07:02 Launching process:
Command: "C:\Program Files\EA Games\The Sims Legacy\__Installer\vc\vc2022\redist\vc_redist.x64.exe" /q /norestart
Working directory: C:\Program Files\EA Games\The Sims Legacy\__Installer\vc\vc2022\redist\
18:07:03 Process exited with exit code 1638.
18:07:03 Visual Studio runtime setup failure: A newer version of the VS2015 (x64) runtime is already installed.
18:07:03 Finished VC++ Runtime 14.36.32532.0 Install Phase
18:07:03 End of redistributables install phase
18:07:03 Setting up uninstall data ...
18:07:03 Installation registry missing. Game not yet installed.
18:07:03 Installing Firewall exception ...
18:07:03 Start Adding Application To Exception List
18:07:03 Successfully installed Firewall exception
18:07:03 CREATE_DESKTOP_ICON = 1
18:07:03 CREATE_STARTMENU_ICON = nil
18:07:03 Creating Desktop non-RtP Shortcut ...
18:07:03 Creating desktop shortcut at: C:\Users\Public\Desktop
18:07:03 Without argument
18:07:03 Successfully created shortcut at: C:\Users\Public\Desktop\The Sims.lnk
18:07:03 Setting up registry ...
18:07:03 Calling touchup_SetUninstallRegKey
18:07:03 Creating shortcut 'Read Me' at: C:\Program Files\EA Games\The Sims Legacy\Support
18:07:03 Without argument
18:07:03 Successfully created shortcut at: C:\Program Files\EA Games\The Sims Legacy\Support\Read Me.lnk
18:07:05 Installer finished with exit code: 0
18:07:05 Shutting down data reader.
Reading that last portion of the log, and I may be wrong, makes me think that the Visual Studio Runtime setup failure may be the reason I can't get past the icon showing on my taskbar for less than 5 seconds before shutting down and landing me back in the EA app
