Hello!I recently updated my PC to have a RTX 5080 graphics card and AMD Ryzen 9 9900X3D processor. It runs Windows 11 Pro. After reinstalling The Sims™ Legacy Collection, it fails to launch. Crashing immediately, without any error messages. The icon just flashes in the task bar.I have been looking through the forums and none of the suggestions have been able to help me resolve this issue. I have tried the following:Have the latest version of the game installed Installed the latest windows updatesUpdated my graphics card driversConfigured windows to launch the game in low power modeTried launching the game in Windows XP compatibility mode - as administrator Tried reinstalling the Microsoft redistributables from 2015 and newer.Collected my DxDiag and Vulkan info logsDoes anyone have any suggestions? Thanks!

Hi to you before the 576.02 update it seems to me that the game worked normally, with the integrated GPU it can work but I don't have an integrated GPU so the game is unplayable for me...

Thanks, LeTanuki91. You are correct! After downgrading my NVIDIA drivers to 572.83, the game launches without issues! I was able to download the old driver here https://www.nvidia.com/en-us/geforce/drivers/, if you ever wanted to try downgrading.Hopefully future releases are able to support the game again. Not sure if this issue should be raised on the EA side or NVIDIA side

I second this. We are still waiting for a solution 😭 only way I’m able to play is on my husband’s old laptop from 2018. And I’ve got a perfectly good 5080. Make it make sense

Sims: The Legacy Collection wont launch on driver 576.88 which means theres a regression in the driver or a Vulkan Incompatibility in the newer drivers which causes the game to not launch whatsoever regardless or compatibility modes. the only version that works and can confirm it works is driver 572.83Hopefully a hotfix can be made for this as it stops people being able to launch the game. This happens on both the EA and Steam Version of the game. But reverting to 572.83 allows the game to launch.

Hi, I also have an RTX 5080 and I have the same problem as you, it's since the Nvidia driver update...

The Sims™ Legacy Collection won't Launch - Crashes without error

20 Replies

LeTanuki91
Rising Novice
6 months ago
Hi, I also have an RTX 5080 and I have the same problem as you, it's since the Nvidia driver update...
ArenaEnviesBacon
Seasoned Novice
6 months ago
Thanks for the suggestion, LeTanuki91!

I did a few tests with downgrading and upgrading my Nvidia drivers between 576.02 and 576.28 I found that the game would launch only during the driver upgrade process, which is odd haha. But the test definitely suggests that the driver could be related to my runtime crash.

After playing around with the drivers, I am able to get the game to launch somewhat reliably now. But hopefully the game is able to launch with some more stability when new drivers are released in the future
ArenaEnviesBacon
Seasoned Novice
6 months ago
I understand this issue a bit more now. I have learnt that the reason the game can launch while a Nvidia driver upgrade is in progress is because the Nvidia driver is temporarily disabled.

To further verify this I opened Windows Device Manager, navigated to "Display adapters," right-clicked on my NVIDIA device, and select "Disable device". This forced my PC to launch the game with my AMD graphics driver. Which confirms the RTX 5080 is the main issue
LeTanuki91
Rising Novice
6 months ago
Hi to you before the 576.02 update it seems to me that the game worked normally, with the integrated GPU it can work but I don't have an integrated GPU so the game is unplayable for me...
ArenaEnviesBacon
Seasoned Novice
6 months ago
Thanks, LeTanuki91. You are correct!

After downgrading my NVIDIA drivers to 572.83, the game launches without issues! I was able to download the old driver here https://www.nvidia.com/en-us/geforce/drivers/, if you ever wanted to try downgrading.

Hopefully future releases are able to support the game again. Not sure if this issue should be raised on the EA side or NVIDIA side
polishchickaaa
New Novice
6 months ago
I'm also on the RTX 5080 and having the same issue. Dangggg
Erometal96
New Adventurer
6 months ago
50 series GPU’s and their recent drivers have been very bad for the last couple months
LeTanuki91
Rising Novice
6 months ago
EA_Solaire Still no solution? Thanks 😌
polishchickaaa
New Novice
6 months ago
I second this. We are still waiting for a solution 😭 only way I’m able to play is on my husband’s old laptop from 2018. And I’ve got a perfectly good 5080. Make it make sense
criminalcola
Rising Newcomer
6 months ago
Hello!
I wanted to submit my crash report for RTX 5090 crashing The Sims Legacy on start up. The Sims 2 Legacy seems unaffected.
There is no error message. Sims.exe runs for approx. one second then crashes without displaying anything.
The only change has been upgrading from a RTX 4090 to 5090 (and subsequent driver upgrade).
I also tried this out on a RTX 5090 Mobile and there was also this crash. From this and other reports (mentioning 5080s, etc.), along with unofficial guidance if you roll back to a certain driver date, it will work.
I have also tested this on machines where a secondary graphics chipset is available (i.e. CPU-based Intel UHD Graphics), and I still could not get it to run even when assigning it to use the integrated graphics in Windows.
Unfortunately, unless we roll back the drivers each time, we apparently cannot play. Which is sad when you come home from work and realize you can't play the game because the GPU you're working to pay for is causing it. :'(

Hopefully an easy fix, thanks for your attention.