Hello!This is my third time installing TS2 UC on my PC. I installed it several years ago on my C drive, then uninstalled it to free up space. Last week, I installed it again on my D drive. However I learned the game was not built to handle multiple drives, so it didn't generate a Documents folder.Then, I uninstalled the game, and installed it back to my C drive under the assumption it'd produce one there. I ran into the same issue I had when it was installed under my D/; drive.The game boots perfectly fine, however, the main menu does not display any hoods.https://i.imgur.com/YRNhXTf.pnghttps://i.imgur.com/ehMLoev.pngHelp would be appreciated. :)

Err, yeah. That's probably it ^^;How do you remove the registry entries?

"thesimmer14;c-17231044" wrote:How do you remove the registry entries?Hi there, sorry for bumping this but I see you haven't gotten an answer.You'll want to click 'Start' on your taskbar and search for 'run' and when open, type in regedit, confirm the administrative permissions, and your registry (editor) will open. The pathway you may find the files are in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\EA GAMES If you're running TS2 Ultimate Collection, I think the pathway will be similar to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Origin or \Origin GamesA reason for the game not producing a new documents folder is likely because of there being duplicates, or if you're on The Sims 2 Ultimate Collection has the trademark in the title. I would personally recommend deleting all instances of The Sims 2 (with the game uninstalled), or possibly perform a repair in Origin and try to start the game again and see if it persists. I can't really explain it, but if the TM symbol is the case, you can check out one of the replies from this thread"JULES1111;c-14450826" wrote:Go to "Run" or press Windows + R then type "regedit" and open HKEY_LOCAL_MACHINE and then select SOFTWAREFor 32-Bit: Find "EA GAMES" folder and open "the sims 2" double-click on the Display Name then you will see the pop-up. Delete "™" from Value Data text field and the problem will solved.For 64-Bit: Open "Wow6432Node" then Find "EA GAMES" folder and open "the sims 2" double-click the Display Name then you will see the pop-up. Delete "™" from Value Data text field and the problem will solved. The Sims 2 "tm" Ultimate Collection Is listed on the right hand side next to display name, after opening the Sims 2.I hope I could help. :)

Hi there. I recently changed my default installation folder to my D drive and re-installed TS4 on there, and I've had no issues - I forgot to delete the Documents TS4 folder, but then when I launched the game it actually launched with all of my stuff right back on, so it still uses the C/Documents folder for the save files and screenshots and all that jazz, but it uses the D/Program Files for the game files itself. When I go to Origin's Application Settings, I see two settings: one is the general game library location. The other is the "legacy game installers." I'd assume you have looked at this already but since I haven't seen it mentioned yet, I thought I would just to be sure.https://i.imgur.com/klxrEwe.pngMy game library location is changed to my D drive; however, I kept the legacy game installers at the default, which has this location. It would seem that older games have different rules to go with installation, so that's probably why you're experiencing these issues with TS2 and not TS3 and TS4.One person suggested removing the TM. They specifically said to do this while you have the game uninstalled - from your response, I was a bit worried you did this while you had the game installed and that's why it wouldn't have been able to launch anymore. But I do see that you tried again and again with completely uninstalling the game, so hmm... You said you tried to move the folder that somehow ended up in C/documents to Program Files manually. This is honestly something I'd try as well hehe. Have you tried this again when after a completely clean install it still didn't work?This probably goes without saying but I figure I'd say it anyway just to be entirely sure hehe, but I just thought I'd do a rundown here. You have tried tackling this issue in a lot of different ways. Have you tried just taking a deep breath, completely uninstalling the game, using CC Cleaner to uninstall each and every remaining TS2 file, and then, with everything absolutely gone and uninstalled, have you gone into Origin's Application Settings and changed the locations for both the game installer and the legacy game installer to the defaults (the legacy one being the one shown here in my picture)? Then, with everything uninstalled and the game installations in the right folders, reinstall TS2 completely. Open the game immediately when it's done re-installing and save it so that it generates a TS2 folder in Documents. Idk how it is with TS2, but I know TS4 will only generate a folder in Documents after you've launched the game for a first time and saved a save file. I'd assume you have launched the game after every install to see about those neighborhoods, but I'm just being absolutely sure here. :sweat_smile:

Only thing that comes to my mind this fast is, did you make sure all the junk was removed after you uninstalled the game from your D drive? I have had mine always at C, and I have had the EA games folder in My Documents every time. BUT it is been known that even after uninstaller, it sometimes does not delete all registery entries from previous installation well.

Thank you! I'm going to try this later. :)

Fresh install; game does not produce documents folder; game unplayable

30 Replies

Ellupelluellu
Hero+
6 years ago
Only thing that comes to my mind this fast is, did you make sure all the junk was removed after you uninstalled the game from your D drive?

I have had mine always at C, and I have had the EA games folder in My Documents every time. BUT it is been known that even after uninstaller, it sometimes does not delete all registery entries from previous installation well.
tomanynote
Not applicable
6 years ago
Err, yeah. That's probably it ^^;

How do you remove the registry entries?
F3LRYK
Seasoned Scout
6 years ago
"thesimmer14;c-17231044" wrote:
How do you remove the registry entries?

Hi there, sorry for bumping this but I see you haven't gotten an answer.

You'll want to click 'Start' on your taskbar and search for 'run' and when open, type in regedit, confirm the administrative permissions, and your registry (editor) will open. The pathway you may find the files are in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\EA GAMES

If you're running TS2 Ultimate Collection, I think the pathway will be similar to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Origin or \Origin Games

A reason for the game not producing a new documents folder is likely because of there being duplicates, or if you're on The Sims 2 Ultimate Collection has the trademark in the title. I would personally recommend deleting all instances of The Sims 2 (with the game uninstalled), or possibly perform a repair in Origin and try to start the game again and see if it persists.

I can't really explain it, but if the TM symbol is the case, you can check out one of the replies from this thread

"JULES1111;c-14450826" wrote:

Go to "Run" or press Windows + R then type "regedit" and open HKEY_LOCAL_MACHINE and then select SOFTWARE

For 32-Bit: Find "EA GAMES" folder and open "the sims 2" double-click on the Display Name then you will see the pop-up. Delete "™" from Value Data text field and the problem will solved.

For 64-Bit: Open "Wow6432Node" then Find "EA GAMES" folder and open "the sims 2" double-click the Display Name then you will see the pop-up. Delete "™" from Value Data text field and the problem will solved. The Sims 2 "tm" Ultimate Collection Is listed on the right hand side next to display name, after opening the Sims 2.

I hope I could help. :)
tomanynote
Not applicable
6 years ago
Thank you! I'm going to try this later. :)
Ellupelluellu
Hero+
6 years ago
@thesimmer14
Ouch, sorry, I simply did not got any notification that you answered untill now , after @Noogster replied. But yes just as they said. :)
mandyssims93
Not applicable
6 years ago
Thanks, this helped me too. :)
tomanynote
Not applicable
6 years ago
Hi. I finally got around to trying this.
I deleted the "TM" from the Reg, but now it's generating an error saying "The Sims 2 is not installed on this system, or some required filed have been deleted. This expansion pack requires The Sims 2 in order to run. Please install The Sims 2 before attempting to run this application."

My next move is going to be repair via Origin, but I'm not really sure if that'll help
Additionally, when I looked at the reg, there were two "folders" -- The Sims 2, and The Sims 2: Fun With Pets Collection. Only one had the display name value, which was The Sims 2.
tomanynote
Not applicable
6 years ago
So, I figured out that my game is producing neighborhood files. I think the folder that they're in is generating in the wrong place, for some reason -- and the game can't find them on boot.

Could someone kindly tell if this folder belongs in Documents?

https://i.imgur.com/B3huJxY.png
james64468
Not applicable
6 years ago
@thesimmer14 That should be installed into the sims 2 main folder. You should have in Sims 2 document folder cameras, collections, config, lockedbins, logs, and much more. It installed wrong on your computer.
tomanynote
Not applicable
6 years ago
Where should The Sims 2 Main Folder be? Under Program Files..?