How can I fix BLANK ERROR WINDOW ?

Heya mykb_x 

I appreciate you attaching the actual error message, could you also provide us with a DxDiag as well so we can get this looked at further? 

We would also like to know if you're playing on EA app, EPIC or Steam, and if your Documents\EA Games directory is writable or read only. (To check if a folder is read-only on Windows, right-click on the folder, select "Properties", and then look for a checkbox labeled "Read-only" in the General tab)

Thanks!

Hey there mykb_x 

In addition to the requested information above, could you please also locate your crash dump and provide those details for us?

You can find this in C:\Users\<username>\Documents\EA Games\The Sims 2 Legacy\Logs

Thank you! 

EA_Solaire 
This folder is empty. 😢

P.S. Im playing on Steam

Thank you

EA_Cade 
1. This is my DxDiag file
2. I'm playing on Steam
3. The Documents\EA Games folder has the Read-only checkbox ticked

Thank you 

Sounds like you may be getting this error? How much space is on your hard drive that you’re currently using?

mykb_x To my knowledge, the only time The Sims 2 shows a Yes/No prompt is for the "low disk space" error like the one on Blayer98's screenshot, although I am not sure why the text is corrupted in your case.

The error may also appear if OneDrive is involved; I believe OneDrive offers only 5GB of free storage. The Sims 2 and OneDrive are generally not a good combination since syncing user data with OneDrive may lead to neighborhood issues. At best, it could revert your saved files to a previous version or not let you save at all, at worst, it could corrupt the neighborhoods.

If you have OneDrive enabled, I strongly recommend disabling it (if you don't use it for anything else) or changing its settings to stop syncing The Sims 2 files. Puzzlezaddict has a great post on how to either disable OneDrive or prevent it from touching Sims files. Please check out the Managing OneDrive section in this thread:

[Read First] Running Sims 3 in Windows | EA Forums - 8323446

Although these steps are written for The Sims 3, they will work for The Sims 2 as well; the only difference is that The Sims 2 user files are located in Documents\EA Games instead of Documents\Electronic Arts. Make sure to create a backup before making any changes, just like the post recommends.

There’s 103GB of free space available on my hard drive.😟

mate54  I don’t have OneDrive on my computer anymore, but I have 103GB of free space left. Could that be an issue?

Heya mykb_x 

Apologies for the delay, are you still seeing this error now?

EA_Cadeyes 😢