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R9KilledR8's avatar
R9KilledR8
Newcomer
2 months ago

Running Low on disk space Problem

How can I fix this? I have 255 GB of free space. When I enter the game and then exit, and then enter again, everything is gone. It doesn't save anything. This happens every time

 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hello R9KilledR8 

    Thanks for your patience while we've investigated into this issue- Have you moved the game's .exe, the game data folder, or the install folder to a new path or location after you installed it? 

    Please try the following steps:

    1. If you were able to create save data, be sure to back that up
    2. Uninstall The Sims 2 from the EA app 
    3. Reinstall your game through the EA app
    4. Without making any changes to location, try running the game directly from your EA app library or from the desktop shortcut 

    If this doesn't clear up the error, your system may not meet the minimum specs required. In this case, you can contact the live support team here to get a refund processed.

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