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noavizz's avatar
noavizz
Rising Novice
5 months ago
Solved

The Sims 25th Birthday Bundle - Purchased game no longer shows in library

I recently bought The Sims 25th Birthday Bundle. I was able to download it and install it as well. Everything was working perfectly fine. Then I decided to reinstall the game, but it no longer gives ...
bug
discussion
pc
technical issues
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
5 months ago

Heya noavizz 

Sorry for the delay, are you still seeing this issue now?

noavizz's avatar
noavizz
Rising Novice
5 months ago

Hello, thank you for responding to this post! 

Yes, I still have this issue and I have refreshed/restarted the EA App and restarted my computer.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Thanks noavizz 

    Can you try these steps please and let me know if they help?

    • noavizz's avatar
      noavizz
      Rising Novice
      5 months ago

      I followed the steps to App Recovery and Cleared Cache, but nothing has changed.

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        5 months ago

        Thanks for getting back to me noavizz 

        I'm not showing any recent logins on this account, are you sure you're logging into the account that purchased the game?

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