Forum Discussion

pekulike's avatar
7 years ago

cannot log in

cannot log in before starting game and no store sims 3 news appears on launcher either, same password and email address works directly on store web page but not for game anymore, cannot upload or download any items now. any help would be great

3 Replies

  • Assuming you are on Windows and not Mac, try clearing the cache files and cookies for InternetExplorer, de-selecting the option to retain cookies for Favorites. It must be IE, not Edge or the other browsers. Even if you never use it yourself and even if you have Win 10 and it's not easy to find, IE must be in there somewhere as it's part of the operating system and TS3 uses its resources.

    For a visual: https://kb.wisc.edu/page.php?id=15141

    The other thing that often helps is changing your password.
  • "igazor;c-16468786" wrote:
    Assuming you are on Windows and not Mac, try clearing the cache files and cookies for InternetExplorer, de-selecting the option to retain cookies for Favorites. It must be IE, not Edge or the other browsers. Even if you never use it yourself and even if you have Win 10 and it's not easy to find, IE must be in there somewhere as it's part of the operating system and TS3 uses its resources.

    For a visual: https://kb.wisc.edu/page.php?id=15141

    The other thing that often helps is changing your password.


    thank you, that solved the problem, never would have thought of that. happy to play again.

About The Sims 3 General Discussion

Connect with fellow Simmers and share your experiences in The Sims 3 official community.6,549 PostsLatest Activity: 10 hours ago