Cannot log into TS3 site

@coco Funny thing is I don't remember choosing the option to be automatically logged in so I don't know why I was when I went to my page! :D :D :D

Hi everyone,

We updated the log in system recently so it works similarly to other EA websites. If you are already logged into your EA account in any other EA websites (for example, the forums or origin.com), you will get automatically logged into thesims3.com as well, no need to introduce your details again. :)

@king_of_simcity7 @coco - do you have more than one EA Account? If the account you are using here is not the same you use for thesims3.com and has never been used in thesims3.com, that would explain why you are getting directed to the registration page.
You can sign out from your current account (there's an option under your profile here in the forums) and log in with the correct one, or alternatively do the following:

Open an incognito window in your browser

Go to thesims3.com - this time you won't be logged in, so you will get asked for the email address/password when you press 'Log in'.


Hope that helps!

@EA_Mai I have two accounts and log into the forums on multiple computers just to make things confusing. Thank you for the explanation :smile:

That's weird, it's happening to me too. Usually the log in screen is a small pop up but it's being directed to the registration page instead.

Edit: The log in page is gone even if I use search engines. Hopefully it's just a temporary thing... @EA_Mai

I went to the Store - I wasn't logged in but when I clicked on My Page it took me there and I was logged on.

@mikezumi I'm automatically logged in on my phone but not on this current computer which I don't use for TS3. Probably something to do with cookies, I'm not sure :sweat_smile:

I was just there looking for a clothing item, and when I arrived I was logged out, but clicked Login, and was automatically logged in, which is unusual. Normally it asks me for my login details if I get logged out.

I can log in, but not with Chrome. Probably a cookie thing. I've been like that for a while now. I had to add my log in details just now to log in.

I just went and tried, and I logged in just fine.Try clearing your browser or try a new browser all together.
I'm using chrome by the way.I wasn't logged in, but I clicked sign in and it automatically logged me in, which it does all the time, so that's nothing unusual for me.

Even with Internet Explorer if I click the login button it still goes to the registration page, there's nowhere to type in my login details. I imagine when I get home my normal computer will be fine since it's always logged in when I load the page.