Refund Automation failed

Hello,

 I am trying to get a refund for the sims 3, unfortunately the game does not play well with my computer and I never thought it would give me problems because it never gave me problems on my old laptop. I just bought it yesterday night so it hasn’t been 24 hours or a full day. It says refund automatically failed so I’m not sure if it’s their way of saying they denied it or it’s still being processed.