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jbutler0131's avatar
jbutler0131
Rising Ace
5 years ago
Solved

A Serious Error Occurred

I made another household sim who lives in the same town my main sim lives in but just different apartments. I wanted my new sim to complete college since my main sim has already completed and got her degree. As soon as I send my new sim, this error message pops up. Another weird thing it does is when I go to play with my other sim, it does not pop up with his face or his stats, only my main sim. I provided both pictures below. Please help. 

mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @nessatay2223  Go ahead and delete the cache files, then see whether you can play if you don't try to login at all.  Instead, just choose your household and click the check mark.

14 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @nessatay2223  Just to clarify, does the "serious error" happen when you send the sim to University, or at some other point?  Have you deleted the usual cache files lately?  For reference:

    • CASPartCache.package
    • compositorCache.package
    • scriptCache.package
    • simCompositorCache.package
    • socialCache.package

    Please also let me know whether you're currently using mods.  It's fine if you are, and it might in fact make troubleshooting easier, but I do need to know either way.

  • jbutler0131's avatar
    jbutler0131
    Rising Ace
    5 years ago

    Only when I send my sim to the university. I can try deleting the files you said to delete and see if that helps. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @nessatay2223  If deleting the cache files doesn't help, please let me know.  And again, please also let me know about mods.

    If it happens that these two sims are in different saves, not just different housing within the same save, that would be useful information as well.

  • jbutler0131's avatar
    jbutler0131
    Rising Ace
    5 years ago

    So I deleted the files but now it's stuck on this screen and I can't go any further. I am not using any mods or anything.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @nessatay2223  What happens if you try playing without logging in?  It's not necessary to do so: the only features you wouldn't have access to are the in-game shopping experience, the badges, and the ability to send gifts to friends also playing.

    Please delete the cache files every time you quit the game, at least from now until things start working again.

  • jbutler0131's avatar
    jbutler0131
    Rising Ace
    5 years ago

    I am not able to log in to my member account since I changed my email earlier this month. Should I just delete those files again? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @nessatay2223  Go ahead and delete the cache files, then see whether you can play if you don't try to login at all.  Instead, just choose your household and click the check mark.

  • xQueenxJx's avatar
    xQueenxJx
    5 years ago

    @puzzlezaddict I'm having the same issue nessatay2223 was having and just tried deleting the cache files. I still got the error message 😭

    I also tried changing the most recent save to end in .bad and changing the backup to end in .sims3 file (as suggested in 5+ year old threads). I had to create a new Meta.data file to get the saves to show up initially.

    I'm running the 64-bit version on my 2020 MacBook Pro (macOS Big Sur) and I have CC + mods in the save files I'm trying to recover. At the main menu after launch my mods list shows up, and when starting a new game I can use my CC. It's just something about the save files! 😭 Do you (or anybody!) have any other suggestions or knowledge that might be useful? Any help would be much appreciated!

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