Forum Discussion

Publicldentity's avatar
1 year ago
Solved

accidently bought standard instead of Gold

I wanted to buy the gold versions of the worlds for sims 3 but i bought standard. Will i have to still pay full price??

  • EA_Solaire's avatar
    EA_Solaire
    1 year ago

    @Publicldentity 

    There isn't an upgrade option available, so you would end up with a duplicate purchase if you want to buy the Gold version instead. If you'd like, you can contact live support to refund the standard edition and then purchase the Gold version. 

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there @Publicldentity 

    If you've purchased the Gold version but only received the standard, we'll need the live support team to review your billing information and get the extra charge refunded to you- a refund isn't something we'd be able to process for you here on AHQ.

    You can reach out to live support for more help on this by submitting a request here: https://help.ea.com/en/help/faq/using-ea-help/ 

  • @EA_Solaire No, no I meant to buy Gold but I was silly. It's my fault. I'm just wondering if I have to pay the full amount for the gold even though i have the standard?
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Publicldentity 

    There isn't an upgrade option available, so you would end up with a duplicate purchase if you want to buy the Gold version instead. If you'd like, you can contact live support to refund the standard edition and then purchase the Gold version.