(ON MAC) Hi. I have a problem. I am not able to connect myself in The Sims 3 Launcher, it says to use a real email address and it says null... Also, I am not able to download Store Content, it says fatal error or an error occur during the downloading. I am french, my English is not so good. Thanks for helping me.
I try to troubleshoot with all the things that Ea Help said to do, and it doesn't work...
@JojoForand Are you using the same email address in the Sims 3 launcher, on the Sims 3 Store site, and in the EA App? Does your password have special characters in it? If so, please change it so that the password only contains letters and numbers, and no accents or anything else that doesn't appear in English. The launcher doesn't handle these characters very well.
If that doesn't help, please repair the game in the EA App: open your game library, click Sims 3, and select Manage > Repair.
If that doesn't help either, please post the errors you're seeing, for reference. It's fine if they're in French.
I tried to change my password and I tried to repair the game.
@JojoForand Please go into Applications > Utilities, open Keychain Access, search for sims3 , and delete any entries you see. Then try again to login to the launcher.
If that doesn't help, please contact EA customer support and ask the support rep if there's anything wrong with your EA account itself. This reminds me of another thread I saw a few months ago, where the user had to contact support to get something reset with their account. But they didn't actually say what it was—I don't think they knew—only that support had to help, and then they could download Store content again.
If you don't get anywhere with support, let me know, and I'll see if I can dig up any more information.
