Forum Discussion

Not applicable

7 years ago

Solved

Can't find my purchased Dragon Alley in purchased history can anyone help?

hello I recently bought Sims 3 Dragon Alley through origin and it didn't pop up, so i went on here and looked in my purchased history and it still wasn't there so now I'm mad, i sent a complaint alre...

technical issues

puzzlezaddict
7 years ago
@sierraharris3 When you bought Dragon Valley from Origin, you should have received a confirmation email with a 16-character code inside it. You need to register your code to your Sims 3 Store account, and then it will appear in Purchase History on the store site.

Specifically, go to https://store.thesims3.com/ and login with your Origin credentials. Then scroll down to the bottom of the page and click "Redeem a Code." Enter the code, and Dragon Valley should now appear in your puchase history (Store > My Account > Purchase History). If it doesn't, clear your browser cache and look again—it sometimes takes a minute to show up properly.

After you've registered DV, you can also download it directly from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642&section=UpSell

puzzlezaddict

Hero+

7 years ago

@sierraharris3 When you bought Dragon Valley from Origin, you should have received a confirmation email with a 16-character code inside it. You need to register your code to your Sims 3 Store account, and then it will appear in Purchase History on the store site.

Specifically, go to https://store.thesims3.com/ and login with your Origin credentials. Then scroll down to the bottom of the page and click "Redeem a Code." Enter the code, and Dragon Valley should now appear in your puchase history (Store > My Account > Purchase History). If it doesn't, clear your browser cache and look again—it sometimes takes a minute to show up properly.

After you've registered DV, you can also download it directly from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642&section=UpSell