Can't load the new map of Island Paradise

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Hi,

I'm experiencing the same problems as user mathielin. I've tried uninstalling and reinstalling the expansion pack twice and even cleared out my hard drive in case the problem was because of not enough storage space but nothing has worked.

This is my system information:

OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Manufacturer    Sony Corporation
System Model    VPCCW26FG
System Type    x64-based PC
Processor    Intel(R) Core(TM) i5 CPU       M 520  @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. R0170Y7, 5/14/2010
SMBIOS Version    2.6
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume2
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.17514"
Installed Physical Memory (RAM)    4.00 GB
Total Physical Memory    3.92 GB
Available Physical Memory    954 MB
Total Virtual Memory    7.84 GB
Available Virtual Memory    3.83 GB
Page File Space    3.92 GB
Page File    C:\pagefile.sys

Please help me solve this problem, I would really love to start playing this new expansion!

Thank you.

Try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

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