Forum Discussion

Anonymous's avatar
Anonymous
13 years ago
Solved

Cash Card Codes Not Working

I have a couple of EA Game cards that my sister purchased about a month ago. When I enter the PIN number it says that it is an invalid code. She has gotten them for me before and never had a problem ...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    13 years ago

    We are aware of an issue some customers are experiencing when redeeming EA Cash or Retail cards for Origin, Gem, and Subscription purchases. We are working to address this issue as quickly as possible.


    We apologize for the frustration this has undoubtedly caused. Please stay tuned for an update on this issue.

Anonymous's avatar
Anonymous
12 years ago

The card I have was bought in the United States, but I live in Canada.  It says on the back of the card that it is valid only in the US and Canada.  However, when I got to type my code in, it says:

"Sorry, you cannot redeem your card in this territory. Your card is valid only in the territory specified on the back of your EA cash card."

 

The card was purchased for $20.  Why is it telling me it is valid only in the territory specified on the back of the cash card, which is the US and Canada, and it is not being activated in Canada?

 

Also, is there a place in Canada that I can purchase an EA Card?  I have gone through stores in my area (Miramichi, New Brunswick) and nobody has anything at all that looks like it.  If there is, would it be possible for me to exchange the card I have for a Canadian card?

 

Please email me back at [edit: email address removed] or telephone me at <edit phone number for security reasons> if you can answer my questions.

 

Thank you,

 

Michael Hambrook

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,274 PostsLatest Activity: 7 days ago