Playing on windows and the graphics setting in game were low. When I changed them to high (changed it at main menu then saved and quit) and relaunched the game I cannot enter a world I get this error “A serious error has occurred while loading ‘sunset valley.world’. It is strongly recommended that you restart the application”. This happens with every world I have, it’s definitely related to changing the graphics setting in game because when I regenerate a new ‘The Sims 3’ file it can load but the graphics return to the lowest setting. I know my computer is capable of running high graphics but I’m at a loss for what to do. I thought maybe it wasn’t recognising my graphics card? But I’m unsure about that, I checked device config and it says for my graphics card found 0 matched 1, i dont know what that means. I have no mods or cc just a few ep’s. Any help would be appreciated!
edited title for visibility. -puzzlezaddict
@sexualkfc Is OneDrive running on your computer? Whether you use it or not, it can get in the way of loading data from the user folder, or anything in Documents. So can an overly protective antivirus, so please let me know which one you use.
Please also run a dxdiag and attach it to your reply, for reference.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hi, yes the sims 3 file is located on one drive. Will I need to move it to my C drive?
Update: I uninstalled the game and turned off one drive. I reinstalled the game, this time it installed to my C drive but I’m still having the same issue, when I try to go into a world I get the same error again but now I can’t access the game even if the graphics settings are the lowest. I’m not sure where to go from here.
@sexualkfc Try pausing OneDrive syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen, or perhaps hidden in the Tray (^ icon).
If that doesn't help, search in Windows for Command Prompt, open it, and enter this command, starting with reg query:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
This will return the location of the Documents directory for this Windows account. (Your computer has several Documents folders, but only one directory.) Please list the result here—if it's in OneDrive or somewhere else it shouldn't be, we need to move it. You can write [username] instead of the actual username, but please leave the rest intact.
@fantab50 and @mariamxx16 I've merged your posts into another thread about this same issue. Please try pausing OneDrive syncing, and if it doesn't work, post the location of the Documents directory, both described above.
