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lilbmont's avatar
lilbmont
3 years ago
Solved

Dragon Valley not showing up Sims 3

Hi! So I purchased Dragon Valley for The Sims 3 through the EA app last night but it didn't show up in my game. I've tried everything - it says it's downloaded on the EA app, but doesn't show up in l...
technical issues
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @lilbmont  You should have received a product code in a purchase confirmation email.  Go to the Sims 3 Store site:

    https://store.thesims3.com/

    Sign in with the same email address and password you use in the EA App, scroll down to the bottom of the page, click Redeem a Code, and enter the code for Dragon Valley.  You should then be able to download it from your purchase history (Store > My Store Account > Purchase History) or from its product page:

    https://store.thesims3.com/dragonvalley.html?categoryId=12642

    If you never received a code, please check the store site anyway.  I don't think the world would just show as owned automatically, but it's easy enough to look.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@lilbmont  You should have received a product code in a purchase confirmation email.  Go to the Sims 3 Store site:

https://store.thesims3.com/

Sign in with the same email address and password you use in the EA App, scroll down to the bottom of the page, click Redeem a Code, and enter the code for Dragon Valley.  You should then be able to download it from your purchase history (Store > My Store Account > Purchase History) or from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642

If you never received a code, please check the store site anyway.  I don't think the world would just show as owned automatically, but it's easy enough to look.

digger123lack's avatar
digger123lack
2 years ago

I am having this same problem but it says my code has already been redeemed!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @digger123lack  Have you checked your purchase history and the Dragon Valley product page to see whether you can download the world?  Where did you originally buy DV, and did it ever work?

    • digger123lack's avatar
      digger123lack
      2 years ago

      I just bought it from the EA app, I followed the instructions and went to the sim’s website to redeem the code and download it from the sims site. The code says it is invalid and that it has been used before which is impossible because I only just bought the game not even an hour ago. It says in the EA app it is owned by me but not installed, but there is no way for me to install it because it is not showing up on the sims site. I can buy it again through the sims site but i don’t want to do that, I already paid. It has taken the money from my bank. I have tried to contact EA but it has been difficult because they seem to not want to help the contact pages either crash or they have a site fault (such as making me pick an option from a drop down menu but having only a repeat of the question instead of the answers to choose on the drop down)

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi there @digger123lack,

        Sometimes there can be an issue with these world codes being auto-consumed on purchase, which makes them unusable on TheSims3.com. In this case, live support can issue a refund for this purchase since you're not able to use the code. Here on the forums, we aren't able to process a refund for you as we don't have access to your account details, but the live support team can take a look with you and get a refund processed for this purchase.

        Please reach out to live support by submitting a help request here so they can take a look with you. On the help site you'll want to select The Sims 3 as the product, then PC-> Manage My Account-> Manage Payment Details and you should see a live chat option there. If you have any issues with the help site, you can let me know!

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