Help me EA !!!!! I spent 30 pounds on buying Sims 3 n now I lost the serial number and it is not installed on my new computer ! I still have the DVD that has a different code on it but its not the serial number can this help u identify my serial number? What is the email address for EA ?
Hi,
EA won't help you at all. I tried emailing them and all I got was a 'Thanks for contacting us!" message.
There are both kinds of representatives. Some help you, others don't.
DId you try live chat as well ? If so, just try again. If you get the same person, disconnect and try again. Be friendly but firm.
Email is most useless, I have to agree. Last time it took them 4 month to fix my issue.
If that does not work either, call them (don't know the number for the US).
EA SHOULD BE ASHAMED OF THEMSELVES! I live in NJ and I completely lost my home and most of everything in it. After recovering what I could I was happy that my sims cd's were fine. However, the codes for them were not since they had been in a filing cabinet on the first floor and were destroyed by the flooding. I was able to read the number for my ambitions game, which i then wrote on the cd, but the sims 3 base code was completely destroyed. So a friend of mine suggested grabbing one off the internet since I don't normally register my games (Never felt a need to or saw a reason to since normally I never really had internet) So I did, and my games worked just fine. I went out yesterday and decided to treat myself to a new game while I was christmas shopping and bought hidden springs. I spent hours trying to install this thing. Finally I started having some success. But now this game wants me to activate it online for t to work and I must have the sims 3 base game registered online. So I start trying to find a way to register my game, I look in my registery, all my files and properties and everything else. I was so tired of trying all these thngs that I figured that EA would deffineatley help me out with a new code, I mean its a 16 digit code, how hard could that be? So I started a chat with them, and after waiting an hour I finally got to talk to someone. I explained my whole situation, and I recieved an answer of " Sorry, we can only give new codes if the are invalid or do not work" So I tried a new approach and said well what if i give you a code thast dosnt work? The representive says ok, and I give her the code I have been using since mine has been destroyed, they reply "This is an invalid code" So I said Thats probally why its not working, now can I have a replacement code, you did say you give them when they dont work or are invalid, They then tell me I need a reciept so they can track my purchase and what not, which then I have to explain again that I dont have one, it was lost in hurricane sandy. She says well theres nothing I can do for you, sorry. So, one last attempt on my part, thinking someone in ea has to have somed kind of compassion, I asked if maybe she could talk to her manager and explain the situation and make an exception, Id have understood if I had just lost the code myself, but I didn't, NJ was stuck with a storm that left thousands homeless and without power, Floods everywhere, and everyone tossed everywhere. I have had to spend so much money replacing the essentials such as food, clothing, and a roof over my head, I redally dont want to have to buy anohter copy of the sims 3 just to get a stupid 16 digit code! So she asks her manager and comes back and tells me the best things we can to for you is give you a 15% discount.. Wow EA you really care about your customers! You can take the 15% and stick it where the sun don't shine! I love playing the sims, its one of my favorite games and it gives me an escape from my life for a while, but after seeing how you treat people EA, especially ones who have suffered a deep loss, I will never buy another EA product again! I shared this as a warning to others so they will know what to expect out of EA.
