Hi all,
So I have the box from The Sims3 here before me along with the serial number since I bought it when it came out, but I can't seem to find my DVD anymore and I don't have it installed on my PC anymore.
I found this help page here https://help.ea.com/article/redeem-your-serial-code-in-origin where it read that the game must be registered via https://www.thesims3.com/registeragame.html. Problem is: I can't for the life of me stay logged in at that site. I go there, log in, go to "register a game" at the bottom of the page, and it'd always ask me to login once again. If I just go to the normal "login" link at the top of the page, it asks me to enter a serial number, a persona and what not. I enter the serial number from the game box, and oh surprise, it tells me the number is invalid. Clicking on the correspondent explanation link I see this error message also applies to serial codes that have already been used. Well of course I've already used that code. So, the question is: Is it actually still possible to get a digital copy of the very game I bought back then? Or am I forced by this godforsaken DRM-devil named Origin to resort to downloading a pirated copy - which btw would actually be my legal right here since I can prove I already purchased the original game!
Any help would still be gladly appreciated here.
Thank you,
Maylle
You can download the game throught the Origin Client which you can download here: http://origin.com/download. Log in the client, if you've registered the games at thesims3.com, the games should already be availble for download.
If you didn't, you should be able to redeem the codes there
If that does not work, contact Customer Support so they can take a look at your account to find out what's going on
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the option so show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
