HELP PLEASE....Freezing Issue
I have Sims 3 and it keeps freezing on me. I got a new dell inspiron 3000 series with Intel Core i5 in it. Saw a computer guy that told me that my computer can not be equipped with a video card unfor...
Forum Discussion
- What expansions do you own ?
- Does it freeze as in lags and stop and go or does it crash ?
- Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
------------------
System Information
------------------
Time of this report: 6/17/2014, 20:58:51
Machine name: KATIE
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3442
BIOS: A00
Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~1.7GHz
Memory: 8192MB RAM
Available OS Memory: 8096MB RAM
Page File: 1990MB used, 8025MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_06511028&REV_0B
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO40EC
Native Mode: 1366 x 768(p) (60.016Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3412 (English)
Driver Version: 10.18.10.3412
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 2/3/2014 17:29:56, 19380224 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4956-11CF-CC7E-5B26B6C2C735}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0x06511028
Revision ID: 0x000B
Driver Strong Name: oem191.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3412😛ci\ven_8086&dev_0a16&subsys_06511028
Rank Of Driver: 00DA0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled-------------
Sound Devices
-------------
Description: Speakers / Headphones (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10280651&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7161 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/21/2014 22:25:26, 3849304 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7161 (English)
Driver Attributes: Final Retail
Date and Size: 1/21/2014 22:25:26, 3849304 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: Integrated Webcam
Location: Front
SymbolicLink: \\?\usb#vid_1bcf&pid_2b8b&mi_00#7&1608f270&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB\VID_1BCF&PID_2B8B&REV_3273&MI_00,USB\VID_1BCF&PID_2B8B&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 6.3.9600.16384
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 6/21/2006 12:00:00 AM
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Integrated Webcam
Parent: USB\VID_1BCF&PID_2B8B\6&daa53e8&0&5
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/aDevice Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/aDevice Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06CB, 0x2985
FF Driver: n/aDevice Name: HID-compliant consumer control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0xFEEB, 0xDEEF
FF Driver: n/aDevice Name: Airplane Mode Switch
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0xABCE
FF Driver: n/aPoll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x9C26
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 8/22/2013 07:43:34, 422240 bytes
| Driver: usbd.sys, 8/22/2013 07:43:33, 28000 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8000
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: USB\Class_09
| | Service: usbhub
| | Driver: usbhub.sys, 8/22/2013 07:43:34, 422240 bytes
| | Driver: usbd.sys, 8/22/2013 07:43:33, 28000 bytes-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x9C26
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 8/22/2013 07:43:34, 422240 bytes
| Driver: usbd.sys, 8/22/2013 07:43:33, 28000 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8000
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: USB\Class_09
| | Service: usbhub
| | Driver: usbhub.sys, 8/22/2013 07:43:34, 422240 bytes
| | Driver: usbd.sys, 8/22/2013 07:43:33, 28000 bytes----------------
Gameport Devices
----------------------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/22/2013 06:39:15, 107520 bytes
| Driver: kbdclass.sys, 8/22/2013 07:43:45, 58208 bytes
|
+ Dell Touchpad
| Matching Device ID: hid\dll0651&col01
| Upper Filters: SynTP
| Service: mouhid
| Driver: SynTP.sys, 1/15/2014 15:27:28, 543984 bytes
| Driver: SynTPAPI.dll, 1/15/2014 15:27:24, 254704 bytes
| Driver: SynCOM.dll, 1/15/2014 15:27:20, 743664 bytes
| Driver: SynTPRes.dll, 1/15/2014 15:27:24, 16291568 bytes
| Driver: SynTPCpl.dll, 1/15/2014 15:27:24, 3914480 bytes
| Driver: SynCntxt.rtf, 1/15/2014 14:07:46, 12633563 bytes
| Driver: SynZMetr.exe, 1/15/2014 15:27:20, 1877232 bytes
| Driver: SynMood.exe, 1/15/2014 15:27:16, 1900784 bytes
| Driver: SynTPEnh.exe, 1/15/2014 15:27:18, 2806000 bytes
| Driver: Tutorial.exe, 1/15/2014 15:27:20, 1890544 bytes
| Driver: InstNT.exe, 1/15/2014 15:27:12, 280304 bytes
| Driver: SynISDLL.dll, 1/15/2014 15:27:22, 305904 bytes
| Driver: SynUnst.ini, 1/16/2014 02:51:02, 792313 bytes
| Driver: SynTPHelper.exe, 1/15/2014 15:27:18, 199408 bytes
| Driver: SynTPEnhService.exe, 1/15/2014 15:27:18, 190192 bytes
| Driver: SynReflash.exe, 1/15/2014 15:27:16, 3271408 bytes
| Driver: DellTpad.exe, 1/15/2014 15:27:10, 23028464 bytes
| Driver: DellTouchpad.exe, 1/15/2014 15:27:52, 5034736 bytes
| Driver: DellTouchpad35.exe, 1/15/2014 15:27:52, 5034736 bytes
| Driver: WPFToolkit.dll, 1/15/2014 15:27:52, 469232 bytes
| Driver: SynCom.dll, 1/15/2014 15:27:22, 404208 bytes
| Driver: mouhid.sys, 8/22/2013 06:39:13, 30208 bytes
| Driver: mouclass.sys, 8/22/2013 07:43:45, 51040 bytes
| Driver: SynTPCo20.dll, 1/15/2014 15:27:24, 208112 bytes
| Driver: WdfCoInstaller01011.dll, 12/10/2013 10:27:36, 1795952 bytes------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 891.2 GB
Total Space: 941.1 GB
File System: NTFS
Model: ST1000LM024 HN-M101MBBDrive: D:
Model: HL-DT-ST DVD+-RW GU90N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 03:46:35, 164352 bytes--------------
