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Maliebolle's avatar
Maliebolle
Rising Newcomer
8 days ago

Re: [Current Issue] Sims 3 Store world can't register/install

I bought sims 3 barnacle bay and dragon valley, but they don't show up in game even though it says I own them in the EA app. and it doesn't say I own them in the sims 3 website? what to do? 

2 Replies

  • nawtark's avatar
    nawtark
    Rising Newcomer
    8 days ago

    I would love to see an answer to this one. I have the same problem and EA does not help. I have spent hours and multiple sessions with their "help" chat to achieve no resolution. I will be monitoring this one to see if you get any help. 

  • sdimbour's avatar
    sdimbour
    Seasoned Newcomer
    8 days ago

    Hey I had the same problem, i managed to download the worlds this way:

    • find the order confirmation EA sent you when you bought the world in your e-mails  and write down the 16 digit code that comes with it.
    • go to the sims 3 website and log in.
    • go to My Page>My Account>Redeem a code
    • type in the 16 digit code from the order confirmation, a message should show up saying you succesfully redeemed your code.
    • go to you purchase history on the same website wait a couple minutes and refresh the page for your purchase to appear.
    • click on download, this will open the sims 3 launcher.
    • select the world and click on install, the installer should open and load for a bit before telling it installed the world into your game.

    I hope this works for you some people have said it doesn't for them. If you need more info I got this process from  this post.

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