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evefarrel's avatar
12 years ago
Solved

I bought Sims 3 pets expansion through origin but it is asking for a a registration code that I can't find.

Well the game downloaded fine and I got my origin's special items off the community site fine but when I went to install Sims 3 Pets it is asking for a registration code that isn't in the confirmation email, on the info screen for the game (like it is for World's Adventures or Generations which I also bought through origins), or back on the confirmation screen after my purchase.  What do I do?  I really want to play the expansion pack.

  • log into your origin account right click the game icon-show game details your code should be there if your still logged into origin log out log back in to refresh/reload the game then right click the game icon-show game details make a note of your code have pen and paper handy

    if you still cannot find the code then contact CS

    They can be found here: https://help.ea.com/contact-us
    Choose a category, a game and a platform for the contact options to show up.
    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

2 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    log into your origin account right click the game icon-show game details your code should be there if your still logged into origin log out log back in to refresh/reload the game then right click the game icon-show game details make a note of your code have pen and paper handy

    if you still cannot find the code then contact CS

    They can be found here: https://help.ea.com/contact-us
    Choose a category, a game and a platform for the contact options to show up.
    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

  • Anonymous's avatar
    Anonymous
    12 years ago

    i found mine when i was on origin under my games ...i right clicked and selected show game details and it gave me the product code.

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