It would not accept my email address, and i cannot remember the username.
I will not pay support for something that i did not cause.
I have my three codes here with me and I cant use them !
So frustrating !
did you know that using the origin ID when attempting a reset it does not send the username?
this has happended many times now, so i cannot figure out which username my faughter was using. she had my email address as main email, but it stopped working. i now registered as a separate user with the email and it accepted it.
im concerned the we will not be able to use the game again.
how can i get my money back ?
she might have never validated the email address and now we are in limbo !
HELP PLEASE !!!
If you use live chat, customer support is free. Just calling them costs something.
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated
