Forum Discussion
5 years ago
Have any of the people who purchased the Sims 3 pets from Steam submitted receipts and evidence purchased from Steam to the elive chat and solved them? Could you tell me the case number? I talked to them on the phone, and they said it would never happen and asked for the case number. This is an 8-digit number that starts with #.
- EA_Leeloo5 years ago
EA Staff (Retired)
Hey there @hcaxjxy,
I'm sorry to hear that it's been so frustrating for you. But the good news is this issue can be resolved. 🙂
- You can either reach out to Steam Support to ask for the game code if you bought it outright.
- If that doesn't work for whatever reason, you can also submit proof of purchase to EA Help. This EA Help article explains how to do that. I recommend you request a callback or reach out via live chat. After EA Help has all the necessary info, an advisor should be able to help just as @puzzlezaddict said.
Hopefully, this helps!
- Leeloo
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