Forum Discussion

chrskdi's avatar
chrskdi
Seasoned Newcomer
2 months ago

Invalid email/password

I've recently started getting an invalid email/password error when trying to log in to my store account. It was working fine at the start of the week, but I had to change my password and that's where...
mac
technical issues
the sims 3 store
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Heya chrskdi​ 

It sounds like we'll need the live support team to review your account details and help you get logged back in again- here on the forums we aren't able to look into your account information to investigate further.

Please reach out to live support for more help on this here. 

chrskdi's avatar
chrskdi
Seasoned Newcomer
2 months ago

They told me much of the same things I've seen on Google, but thanks anyway. I'll figure it out.

  • DontWorryBeRisky's avatar
    DontWorryBeRisky
    Newcomer
    2 months ago

    Please let me know if you figure out what to do! Im also on a Mac and I feel like we get the short end of the stick when it comes to fixes for these types of problems 🙄

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