Issue redeeming Sims 3 World codes

Just purchased the Sims 3 World Bundle, and received codes for Monte Vista and Hidden Springs. Tried on store.thesims3.com/myAccount.html and https://myaccount.ea.com/am/ui/payment-wallet/product-code , both don't work!

On https://store.thesims3.com/myAccount.html, clicked and no respond at all. Can anyone help??

This happened to me the other day. They tried to help, but ended up refunding me.

I contacted EA tech support and they said it can take up to 24 hours for the codes to sync with the servers. I’ll wait and see, but honestly this feels a bit long for a paid product. If it still doesn’t work, I may have no choice but to request a refund.

I’m in the same boat, although I can’t seem to find where you’re able to redeem codes through myaccount.ea at all… it’s also not working for me on store.thesims3, straight up nothing happens. Very anticlimactic.

I thought I might’ve been clever trying to use ea.com/redeem but it just told me that I need to redeem it to store.thesims3… at this point I’m likely going to submit a help ticket or whatever, but hopefully it’s just a temporary glitch with the website and we can all redeem our codes soon.

EDIT: Just to add, I’ve tried it on Mozilla, Edge, and specifically downloaded Chrome to try it there too, so it doesn’t seem to be a browser incompatibility issue.

I contacted support and they were also unable to redeem my codes, so it seems to be a widespread issue/glitch with the redemption codes for The Sims 3 Worlds Bundle at the moment.

Support told me they’d forward the info I provided on the issue to EA/generally alert EA that this seems to be a widespread issue that needs to be fixed, and with the number of people starting to post/contact support about it, hopefully they’ll fix it soon. They also told me to keep an eye on the EA forums and whatnot because it’ll likely be announced whenever the issue is fixed. 

I have the same problem, I also bought the World Bundle for the sims 3 and I can't redime the code on the website of The sims 3. 

Lei me know if you're able to do it!!

Thank you so much

I am having this problem right now. Bought Roaring Height Gold Edition via the EA App, and the Sims 3 website wouldn't let me redeem my code. It just keeps unchecking the Terms of Payment box and nothing would happen. I checked both billing and purchase history and nothing is showing up there  

Same issue, I couldn't figure out what I was doing wrong!  Did EA issue a refund or do we just have to wait until the issue is fixed?

Quick update for anyone else running into this issue.

I tried redeeming the codes again and they still didn’t work, so I contacted EA Support once more. In the end, they confirmed the issue couldn’t be resolved on their side and issued a refund. Hopefully this helps anyone else who’s stuck deciding whether to keep waiting or reach out to support.

Good luck to everyone dealing with this — it’s definitely frustrating.

i have the same problem, did ea help already helped you? So yes what did they tell you to do?