Missing most expansion packs

marianna1016​  It is very possible that the packs weren't properly restored or transferred, whatever was necessary in order to make them work.  What you could ask is that your current versions of the packs be removed first, then new copies added to your account.  Make sure every copy of each affected pack is removed, in case another support rep simply added a second or third copy to try to fix the issue.

Normally I'd say you'd need the discs or at least the codes to prove ownership.  But your account probably has some kind of record of the previous packs since support has already tried to help with this.

As for getting the live chat option again, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Alternately, try using the help site without being signed in.  Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.

Thanks for the live chat link, I managed to get in touch with another customer service agent but still don't have a solution. They insist there's no record of the packs on my account, and also insisting that they would need the original registration keys to reactivate, but its been 10 years and I don't have them and have no way of finding them. I ended up finding proof of purchase of 2 of the packs from amazon but it wasn't proof enough I guess.

I'm sad to see that I cant be offered a solution. I've played these games for 10 years and have spent hundreds on EA games and DLC. Its discouraging how difficult it is to find a way to contact them and then to not actually find a fix is incredibly frustrating. I hope EA does better in the future.

Thank you for your help regardless!

Hi marianna1016​ 

It sounds like these missing packs had been previously registered to a different older EA account than the one you're currently logging in with. 

Account recovery isn't something we can look into over the forums, so you'd want to get in contact with live support again so they can try and locate an older account of yours. You'd want to provide any older emails you may have used in the past, or if you can, try to locate one of the game codes for these packs. 

Live support will need to verify that you're the owner of that older account as well, so you will need to provide enough accurate information in order for the team to get you logged back in again. 

Try submitting a new help request on the site here so the team can take another look with you.