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RealMemeGoddess's avatar
RealMemeGoddess
Seasoned Newcomer
23 days ago

Most of my expansions/packs won't show up in-game/in the launcher

In the EA app it shows that I own and have 10 packs installed. However, when I launch the game, only 3 of the 10 show up in the launcher and are active in my game.

I have tried the "repair" feature and reinstalling multiple times, but it hasn't done anything to fix the problem.

3 Replies

  • RealMemeGoddess's avatar
    RealMemeGoddess
    Seasoned Newcomer
    22 days ago

    I did have my old The Sims 3 account merged with my EA account. I don’t remember when/where exactly I bought them because I’ve bought them on and off since 2013. The packs that are working are Late Night, Pets, and High End Loft Stuff. The ones that are not working are World Adventures, Generations, Ambitions, Seasons, Showtime, University Life, and Katy Perry Sweet Treats.

  • RealMemeGoddess  It's very possible that the merge was done incorrectly, and the product codes for your packs were deactivated as a result.  Only EA customer support can fix this for you.  I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

    https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

    Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

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