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jacuzzibaby's avatar
2 years ago

my account was deleted after a year of inactivity - can I recover my games?

I have spent over £200 on sims and its expansion packs, and have had my EA and Origin account permanently deleted from servers - confirmed and redirected here by EA support - after only a year of disuse. If the codes that have been redeemed before were on an account that no longer exists, would it be possible to make these codes available again so I can start again on my new EA/Origin account?

All the software and save files are still downloaded on my laptop it is simply the launcher standing in my way of accessing the game. I have bought these games over several years and cannot afford to repurchase everything. Seems unfair to delete my account for a year of inactivity after that sort of patronage.

thanks, 

Eilidh

2 Replies

  • I'm not sure but that's what I have been told by EA support, and the origin portal states my credentials are incorrect or expired, but the email is recognised when I attempt the 'forgotten password' route -- but then no email is received in my inbox (not the emails fault as I have sent emails to myself externally) -- plus EA login forgotten password avenue does not recognise the email at all.

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