new EA app uninstalled Origin
Last night I played and saved The Sims 3 with NO problem. I have Ambitions ,Late Night , Showtime , and Seasons extension packs also. After I closed Origin, prompted me to download the new EA app...
Forum Discussion
@indycutie Is your computer's internet connection working and stable? If not, that might explain the problem.
If your internet is working, you can try doing a clean uninstall and reinstall of Origin. Clear its cache first, then uninstall "the hard way" before reinstalling.
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/
You can try clearing the EA App's cache too, but uninstalling it is a bit of a pain, and I haven't seen good instructions. (The usual recommendation is to use a tool like Revo Uninstaller to remove all traces of the App.) So you're probably better off trying to make Origin work first.
Please keep in mind that if your internet is NOT working, clearing the cache for each app will erase your login data. So even if you fix the underlying issue with the apps, you won't be able to sign in again until your computer has internet.
@puzzlezaddict Yes I'm definitely online. I just also u installed and reinstalled the EA app using the original Sims3 disk. It went well until the app loaded the game and said I needed Origin to play this game. I went into downloads folder and have 4 Origin downloads in it. Could that be a problem. I even went to online Origin site and stayed logged in so Origin would recognize my info. Any suggestions...
@indycutie The original Sims 3 discs carry a copy of Origin that's so old, it certainly won't work, and it may not even be able to update itself properly. It's always best to download a fresh copy of Origin no matter what game you're installing. You'll be able to find a download link in this thread for at least a couple more months, as far as we know.
- @puzzlezaddict After waiting a couple of days, I tried again to play the Sims3 and having the same issues with the EA app saying I need to be logged into Origin to play. In an earlier post you mentioned something called Steam. How do I get that and will it let me play the Sims3?. I'm really getting burned out on trying to get this going. As stated earlier, I was able to play fine(no problems) on 11/07/22. There has got to be a way to get this going. And again, should I have 4 different folders for Origin in my documents folders? with different install dates on them.
@indycutie In order to play through Steam, you'd need to buy the game from Steam. (There's no way to transfer your Origin/EA App content to Steam.) I just mentioned it to say I haven't tested a setup like yours.
Did you install Origin into Documents? If not, what is inside the Origin folder? Please also let me know whether OneDrive is running on your computer, even if you never use it yourself.
- @puzzlezaddict Yes when I download Origin it goes to download folder. In downloads, I have these...Origin Setup dated 4/14/2022 & Origin Setup dated 2/8/2017. I delete other 2 and just cleared Origin cache. I also uninstalled the EA app again. I am on Windows 7(64bit). I'm sorry I don't know what or where One Drive info is located. I'm going to reinstall the EA app again soon. But it will always asks me to sign in to Origin but Origin won't recognize my account, which may be the problem.
- @indycutie Also when I go to programs and features, the Origin in there is dated 8/13/2022....
- @puzzlezaddict I just found it, and yes I do have Microsoft One Drive on computer
@indycutie Just to clarify, do you see Origin in Downloads or Documents, or both? OneDrive doesn't affect the Downloads folder, but it can sync (and therefore interfere with) the contents of Documents, which is why I asked.
- @puzzlezaddict I only see it in the Origin Downloads folder..that's it... I just reinstalled the EA app. Those Origin download apps are not responding, saying I need Origin to play, should I reinstall Origin app again.?
- @indycutie No matter what, I can't begin to thank you for all your help with these issues. From the bottom of my heart!!!
@indycutie Please delete everything in Downloads with Origin in its name. Then use this guide to uninstalling "the hard way" to remove any leftover Origin-related files:
https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/
Restart your computer, and don't open the EA App. (Make sure it's not running in the Task Manager as well.) Download a fresh copy of Origin and run the installer as an admin: right-click on the download and select "Run as administrator." Restart again when it's installed, and again make sure the EA App isn't running. Then try to launch Sims 3 from your Origin game library.
If Origin doesn't think Sims 3 is installed, right-click on the game icon in your library and select Locate Game, then choose the location where the game is installed. It might help to run a repair afterwards (in the same right-click menu). Then launch the game from your Origin library and let me know what happens.
- @puzzlezaddict This morning I did everything you said & it went well. I then re downloaded Origin. It went into downloads, but won't install or run...so right now, no Origin shows up on my computer.
- @puzzlezaddict I also remembered I have a Windows10(32bit) laptop I played TS3 on in April. I stopped using it because it ran out of memory and storage. I pulled it out, clicked on Origin and got to sign in. Then game loaded and played. Anyway, I copied the Origin files to a UBS flash drive. Wonder if I could copy & paste it to my desktop computer? And if so where and what location would I put it, if that might work๐ค๐ค
@indycutie You can't just copy an installed program from one computer to another. So either we get Origin installed on this computer, or we figure out how to make the EA App work.
For Origin, what happens when you try to install it? Do you get an error, and if so, what does it say? Please also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
- @puzzlezaddict When I download Origin and select run, it won't go any further with the installation. I also was able to get the dxdiag info, read the link, but it won't attach it here.
- @indycutie hi, I finally got the Origin to install. Even got to my Origin games. Then it booted me off, saying It encountered an error. Said to quit and restart installation. Also gave an Error code -1:0... But fror now now Origin is showing up on my computer
- @puzzlezaddict Right now tonight I have been able to play TS3๐. The sound stopped playing, but it's okay. I will see about that later but I'm just so excited to play again & hopefully tomorrow.. You have stuck with me with ALL your knowledge thru all of this ordeal for me. I'll keep you posted and hopefully all goes well. So far so good for now. And you deserve accolades for the help you give.๐๐
- @indycutie If you get your sound working again, can you please, please post your solution, because I have had a problem with sound as well and have yet to resolve it. I would be forever in your debt! ๐
- @thesims1depot I surely will. Since I've been having tremendous problems with my Sims3, I'm taking it day by day. Will play it in the morning and see what it does then๐ค
- @thesims1depot Hi, this is the 2nd day playing TS3, since getting game fix help. Still okay for now. As far as the sound, I restarted my computer and went thru Origin. Then did a repair to TS3 in Origin app. Sound is working well now. The EA app won't open....but Origin does.
I have been happily playing TS3 for about a month now. I went to play this morning and got Origin saying I need to update the EA app. I've been playing thru the Sims3 desktop app and it bypassed EA and Origin. Now it won't work at all
- @indycutie Well, here I go again. Been playing TS3 for about a month now, and today it says I needed to update EA app. I've been playing from TS3 desktop and it goes straight to the game launcher. The EA app won't even load and now tried uninstall/reinstall Origin and it won't run to install. Any suggestions๐ค
@indycutie As it turns out, some people can't go back to Origin anymore. I don't know why, or who exactly is affected, only that it's the unfortunate reality.
For the EA App not loading, do you see an error message on-screen? Do you see anything at all when you try to launch the App?
@indycutie If you have been using the EA app beta you need to unnistall - download the EA app again and install the EA app (yea - don't ask). If you were using Origin you were redirected to the EA app. The sims 3 EA app has been fixed (or so I thought) and now everything is working (well it was last night). Well it was working last night. My store items got nuked - AGAIN! At this point I really don't know what to tell you except I've uninstalled, reinstalled, repaired how many times I lost count. This has been going on for about 3 weeks now and I'm back were I started - wthl a game that doesn't work!
- @puzzlezaddict I again uninstalled EA app and downloaded and installed a fresh Origin. This time it went through, and I was able to play last nite. I don't know what is going on with the EA app. It doesn't open at all. I click on the Sims3 desktop icon and it will go thru. I just did that 15 minutes ago, and game loaded. I guess if it ask me to change over to the EA app again, until I literally to.... I'll have to keep uninstalling/reinstalling these EA and Origin app. But for now it's working again.....day by day situation. I wish they would leave Origin as is, and leave it alone.๐ถ๐
- @puzzlezaddict I did also reinstall EA app before reinstalling Origin but I don't know what version of EA app ( beta) or whatever. I just know it won't open and doesn't work.
