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raebae2005's avatar
3 years ago
Solved

New Sims 3 expansion: says in-game content, can't install

I purchased the sims 3 expansion pack generations and it says that I own it but it didn't download and there is no download button edited title for visibility; merged thread with 14 Me Toos.  -puz...
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    Edit:  For anyone currently seeing this issue, please first make sure the EA App is up-to-date:

    • Exit out of the EA App if it's running, or end it in the Task Manager.
    • Open the Task Manager and end the EABackgroundService, under background processes.
    • In a File Explorer window, open C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.
    • Double-click EAUpdater.exe to run it.

    If this doesn't help, see below.

    @esonic46  Try creating folders for the missing packs, to see whether the EA App will repair those packs once they're "installed." 

    • Open the Task Manager, and if the EA App or EABackgroundService is running, end it.
    • Open the game's program files, either in C:\Program Files\EA Games\The Sims 3 or a custom location if you chose one.
    • Create a folder for each pack that won't install.  Pack folders are labeled by type and release order, for example Seasons is EP08.
    • Copy the contents of another pack's folder into the one(s) you created.  It doesn't matter which one; the point is to have data inside the folder.
    • Clear the EA App's cache.
    • Repair the game: in the EA App, select Sims 3 > Manage > Repair.

    Hopefully the App will repair the packs, replacing the other packs' files with the correct ones.

    I don't actually know whether this will work, so let me know either way.

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Sims 3 expansion: says in-game content, can't install","id":"message:8323544","revisionNum":1,"repliesCount":142,"author":{"__ref":"User:user:3233271"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:8323544"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8323544"},"body@stripHtml({\"truncateLength\":200})":" I purchased the sims 3 expansion pack generations and it says that I own it but it didn't download and there is no download button \n\n edited title for visibility; merged thread with 14 Me Toos.  -puz...","body@stringLength":"235","rawBody":"

I purchased the sims 3 expansion pack generations and it says that I own it but it didn't download and there is no download button

\n\n

edited title for visibility; merged thread with 14 Me Toos.  -puzzlezaddict

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I purchased the sims 3 expansion pack generations and it says that I own it but it didn't download and there is no download button

\n\n

edited title for visibility; merged thread with 14 Me Toos.  -puzzlezaddict

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@EllisLuie  If you click the DLC button on the main Sims 3 page and find Island Paradise on the list, what do you see?  Please post a screenshot, and of course if there's a Download button, click it and let me know what happens.

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@EllisLuie  If you click the DLC button on the main Sims 3 page and find Island Paradise on the list, what do you see?  Please post a screenshot, and of course if there's a Download button, click it and let me know what happens.

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Edit:  For anyone currently seeing this issue, please first make sure the EA App is up-to-date:

\n\n\n

If this doesn't help, see below.

\n\n

@esonic46  Try creating folders for the missing packs, to see whether the EA App will repair those packs once they're \"installed.\" 

\n\n\n

Hopefully the App will repair the packs, replacing the other packs' files with the correct ones.

\n\n

I don't actually know whether this will work, so let me know either way.

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Last week, I bought Sims 3: Island Paradise. The purchase went through without issue, money gone from account, and the pack shows up as owned content when I look at it in the EA App. However, I have no option to download it like I normally do. Before this, I bought a different expansion, no issue. However, with this pack, there is no download button anywhere. It just shows as 'in-game content' rather than \"installed' like all the other packs.

I have been through every solution I could find on Answers HQ for this. I cleared the cache, uninstalled and reinstalled the EA app, ran CCleaner, and whatever else. I have sent so many emails to Customer Experience begging them to help me, but every 'solution' they offer me is useless, and it's always a different agent that responds, so no one actually helps me. I am so frustrated. Does anyone know any other thing I can try to install and play this pack that I spent money on? 

I love the Sims and want to keep playing the different games and expansions, but this is really souring my experience. 

","body@stringLength":"1078","rawBody":"

Last week, I bought Sims 3: Island Paradise. The purchase went through without issue, money gone from account, and the pack shows up as owned content when I look at it in the EA App. However, I have no option to download it like I normally do. Before this, I bought a different expansion, no issue. However, with this pack, there is no download button anywhere. It just shows as 'in-game content' rather than \"installed' like all the other packs.

I have been through every solution I could find on Answers HQ for this. I cleared the cache, uninstalled and reinstalled the EA app, ran CCleaner, and whatever else. I have sent so many emails to Customer Experience begging them to help me, but every 'solution' they offer me is useless, and it's always a different agent that responds, so no one actually helps me. I am so frustrated. Does anyone know any other thing I can try to install and play this pack that I spent money on? 

I love the Sims and want to keep playing the different games and expansions, but this is really souring my experience. 

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New Sims 3 expansion: says in-game content, can't install","moderationData":{"__ref":"ModerationData:moderation_data:8323551"},"body":"@puzzlezaddict I attached a screenshot to my post with what I see from the 'manage add-ons' screen. It shows up in the list but there is no download button.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"156","kudosSumWeight":0,"postTime":"2023-03-05T15:02:50.119Z","lastPublishTime":"2023-03-05T15:02:50.119Z","metrics":{"__typename":"MessageMetrics","views":25562},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:8323544/message:8323551","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDgzMjM1NTIsODMyMzU1Mg","node":{"__ref":"ForumReplyMessage:message:8323552"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8323552":{"__typename":"ModerationData","id":"moderation_data:8323552","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:4456189":{"__typename":"User","id":"user:4456189","uid":4456189,"login":"allyssaearl","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-22T04:02:08.395+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4456189"},"ForumReplyMessage:message:8323552":{"__typename":"ForumReplyMessage","uid":8323552,"id":"message:8323552","revisionNum":1,"author":{"__ref":"User:user:90819"},"readOnly":false,"repliesCount":2,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:8323551"},"conversation":{"__ref":"Conversation:conversation:8323544"},"subject":"Re: New Sims 3 expansion: says in-game content, can't install","moderationData":{"__ref":"ModerationData:moderation_data:8323552"},"body":"

@EllisLuie  I saw your screenshot but actually meant something else: specifically what you see if you click the DLC button on the main page for Sims 3.  This is not the Manage Add-ons button, it's separate.

\n\n

@mellobananas  Same question to you: please open your game library, click Sims 3, click the DLC button, find your new pack on the list, and let me know what you see there.

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New Sims 3 expansion: says in-game content, can't install","moderationData":{"__ref":"ModerationData:moderation_data:8323586"},"body":"@puzzlezaddict I Uninstaller my entire Sims 3 and when I went to reinstall and the expansion list came up to choose from (to download, as well)... roaring heights wasn't in the 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