+No assistance from EA
Hi everyone, I hope this will be seen by someone from the assistance team. I purchased the sims 3 in 2023, everything was working well until I recently bought a new laptop. I installed the game, the ...
Marie81240026 No one posting or even reading here works for EA support. Having said that, your issue sounds like this:
So if you have a 12th-gen or newer Intel processor, please try one of the workarounds in the accepted solution on page one. Since you've installed the game through the EA App, apply the workaround of your choice to TS3.exe, without the W.
If this doesn't help, or you don't have an affected Intel CPU, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
