Unfortunately, there is currently an issue with Cash Cards purchased at Best Buy or Safeway stores keeping customers from redeeming their Cash Cards through TheSims3.com website. Our team is aware of the issue and our engineers are working to resolve the problem soon. In the meantime, you can redeem your cash card at the following website:
Make sure you use the Sims3.com account associated with your product registration. The SimPoint you redeem through the website above should be reflected on TheSims3.com Store soon after you redeem your Cash Card.
