Not happy with support

• What is your operating system ?
• Is your daugther using custom content in her game ?
• Could you still post your DxDiag for sometimes even if the specs are ok, drivers are not updated or if you have two graphic cards in your computer, the game might not be recognizing that. It helps narrow down the problem.

Windows 7 for both computers

No custom content

Graphics drivers are up to date. If the suggestion is that it's a hardware issue, my first question would be- why does mine run every game happily from an emulated Dune through Fallout 3 and Spore to Skyrim (high settings), StarCraft 2, Shogun 2...(well, you get the picture!)?

Also, why does a very different computer, that runs vanilla SIMS, fail at exactly the same point with an expansion pack?

Anyway, thanks for the help! Much appreciated. My daughter doesn't get teary often, but the frustrations on this really got to her (and me).

Posting both DXDIAGs. Mine first.

------------------ System Information ------------------

Time of this report: 4/6/2013, 11:04:59       

Machine name:

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)           

Language: English (Regional Setting: English)

System Manufacturer: To Be Filled By O.E.M.       

System Model: To Be Filled By O.E.M.               

BIOS: Default System BIOS          

Processor: Intel(R) Core(TM)2 Quad CPU    Q6700  @ 2.66GHz (4 CPUs), ~2.6GHz             

Memory: 4096MB RAM Available OS Memory: 3264MB RAM          

Page File: 1828MB used, 4694MB available        

Windows Dir: C:\Windows    

DirectX Version: DirectX 11

DX Setup Parameters: Not found   

User DPI Setting: Using System DPI  

System DPI Setting: 96 DPI (100 percent)    

DWM DPI Scaling: Disabled     

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------ DxDiag Notes ------------      

Display Tab 1: No problems found.        

Sound Tab 1: No problems found.        

Sound Tab 2: No problems found.          

Input Tab: No problems found.

-------------------- DirectX Debug Levels --------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

--------------- Display Devices ---------------          

Card name: ATI Radeon HD 4800 Series       

Manufacturer: Advanced Micro Devices, Inc.          

Chip type: ATI display adapter (0x9442)           

DAC type: Internal DAC(400MHz)         

Device Key: Enum\PCI\VEN_1002&DEV_9442&SUBSYS_026A1043&REV_00     

Display Memory: 1881 MB   

Dedicated Memory: 505 MB      

Shared Memory: 1375 MB       

Current Mode: 1152 x 864 (32 bit) (60Hz)       

Monitor Name: Generic Non-PnP Monitor      

Monitor Model: unknown         

Monitor Id:        

Native Mode: unknown        

Output Type: HD15        

Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap

Driver File Version: 8.17.0010.1124 (English)     

Driver Version: 8.961.0.0        

DDI Version: 10.1       

Driver Model: WDDM 1.1  

Driver Attributes: Final Retail   

Driver Date/Size: 4/6/2012 03:21:52, 909312 bytes        

WHQL Logo'd: Yes    

WHQL Date Stamp:  

Device Identifier: {D7B71EE2-D702-11CF-9777-6022BEC2C535}          

Vendor ID: 0x1002          

Device ID: 0x9442          

SubSys ID: 0x026A1043        

Revision ID: 0x0000  

Driver Strong Name: oem28.inf:ATI.Mfg.NTx86.6.1:ati2mtag_RV7X:8.961.0.0😛ci\ven_1002&dev_9442     

Rank Of Driver: 00E62001        

Video Accel: ModeMPEG2_A ModeMPEG2_C   

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}:

Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:

Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB

VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                     

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                     

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                     

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                     

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=       

D3D9 Overlay: Not Supported            

DXVA-HD: Not Supported       

DDraw Status: Enabled         

D3D Status: Enabled         

AGP Status: Enabled

------------- Sound Devices -------------            

Description: Speakers (SB Audigy)

 Default Sound Playback: Yes  Default Voice Playback: Yes            

Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00        

Manufacturer ID: 1             

Product ID: 100                   

Type: WDM            

Driver Name: P17.sys         

Driver Version: 5.12.0001.2020 (English)      

Driver Attributes: Final Retail            

WHQL Logo'd: Yes          

Date and Size: 10/16/2009 03:11:56, 1168896 bytes            

Other Files:        

Driver Provider: CREATIVE         

HW Accel Level: Basic              

Cap Flags: 0xF1F    

Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0  Static/Strm HW 3D Bufs: 0, 0              

HW Memory: 0       

Voice Management: No  EAX(tm) 2.0 Listen/Src: No, No   

I3DL2(tm) Listen/Src: No, No Sensaura(tm)

ZoomFX(tm): No

Description: Digital Audio Interface (SB Audigy)  

Default Sound Playback: No  

Default Voice Playback: No            

Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00        

Manufacturer ID: 1             

Product ID: 100                   

Type: WDM            

Driver Name: P17.sys         

Driver Version: 5.12.0001.2020 (English)      

Driver Attributes: Final Retail            

WHQL Logo'd: Yes          

Date and Size: 10/16/2009 03:11:56, 1168896 bytes            

Other Files:        

Driver Provider: CREATIVE         

HW Accel Level: Basic              

Cap Flags: 0xF1F    

Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0  Static/Strm HW 3D Bufs: 0, 0              

HW Memory: 0       

Voice Management: No  EAX(tm) 2.0 Listen/Src: No, No    I3DL2(tm)

Listen/Src: No, No Sensaura(tm)

ZoomFX(tm): No

--------------------- Sound Capture Devices ---------------------            

Description: Microphone (SB Audigy)  

Default Sound Capture: Yes  

Default Voice Capture: Yes            

Driver Name: P17.sys         

Driver Version: 5.12.0001.2020 (English)      

Driver Attributes: Final Retail          

Date and Size: 10/16/2009 03:11:56, 1168896 bytes              

Cap Flags: 0x1            Format Flags: 0xFFFFF

Description: Line-In (SB Audigy)  

Default Sound Capture: No  

Default Voice Capture: No            

Driver Name: P17.sys         

Driver Version: 5.12.0001.2020 (English)      

Driver Attributes: Final Retail          

Date and Size: 10/16/2009 03:11:56, 1168896 bytes              

Cap Flags: 0x1           

Format Flags: 0xFFFFF

Description: S/PDIF-In (SB Audigy)  

Default Sound Capture: No  

Default Voice Capture: No            

Driver Name: P17.sys         

Driver Version: 5.12.0001.2020 (English)      

Driver Attributes: Final Retail          

Date and Size: 10/16/2009 03:11:56, 1168896 bytes              

Cap Flags: 0x1           

Format Flags: 0xFFFFF

------------------- DirectInput Devices -------------------      

Device Name: Mouse          Attached: 1    

Controller ID: n/a

Vendor/Product ID: n/a        

FF Driver: n/a

      Device Name: Keyboard          Attached: 1     Controller ID: n/a Vendor/Product ID: n/a         FF Driver: n/a

      Device Name: USB Keyboard          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x04D9, 0x1603         FF Driver: n/a

      Device Name: USB Keyboard          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x04D9, 0x1603         FF Driver: n/a

      Device Name: USB Device          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x09DA, 0x9090         FF Driver: n/a

      Device Name: USB Device          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x09DA, 0x9090         FF Driver: n/a

      Device Name: USB Device          Attached: 1     Controller ID: 0x0 Vendor/Product ID: 0x09DA, 0x9090         FF Driver: n/a

Poll w/ Interrupt: No

----------- USB Devices -----------

+ USB Root Hub | Vendor/Product ID: 0x8086, 0x27CB |

Matching Device ID: usb\root_hub | Service: usbhub |

Driver: usbhub.sys, 3/25/2011 03:58:37, 258560 bytes |

Driver: usbd.sys, 3/25/2011 03:57:53, 5888 bytes

---------------- Gameport Devices ----------------

------------ PS/2 Devices ------------ + HID Keyboard Device | Vendor/Product ID: 0x04D9, 0x1603 |

Matching Device ID: hid_device_system_keyboard |

Service: kbdhid | Driver: kbdhid.sys, 11/20/2010 22:29:03, 28160 bytes |

Driver: kbdclass.sys, 7/14/2009 02:20:36, 42576 bytes | + HID Keyboard Device |

Vendor/Product ID: 0x09DA, 0x9090 |

Matching Device ID: hid_device_system_keyboard |

Service: kbdhid |

Driver: kbdhid.sys, 11/20/2010 22:29:03, 28160 bytes |

Driver: kbdclass.sys, 7/14/2009 02:20:36, 42576 bytes | + Terminal Server Keyboard Driver |

Matching Device ID: root\rdp_kbd |

Upper Filters: kbdclass |

Service: TermDD |

Driver: i8042prt.sys, 7/14/2009 00:11:24, 80896 bytes |

Driver: kbdclass.sys, 7/14/2009 02:20:36, 42576 bytes | + HID-compliant mouse |

Vendor/Product ID: 0x09DA, 0x9090 |

Matching Device ID: hid_device_system_mouse |

Service: mouhid |

Driver: mouhid.sys, 7/14/2009 00:45:08, 26112 bytes |

Driver: mouclass.sys, 7/14/2009 02:20:44, 41552 bytes | + Terminal Server Mouse Driver |

Matching Device ID: root\rdp_mou |

Upper Filters: mouclass |

Service: TermDD |

Driver: termdd.sys, 11/20/2010 22:29:03, 53120 bytes |

Driver: sermouse.sys, 7/14/2009 00:45:08, 19968 bytes |

Driver: mouclass.sys, 7/14/2009 02:20:44, 41552 bytes

------------------------ Disk & DVD/CD-ROM Drives ------------------------      

Drive: C:  Free Space: 179.5 GB Total Space: 305.1 GB

File System: NTFS      

Model: ST3320413AS ATA Device

      Drive: D:       Model: HL-DT-ST DVD-RAM GH22NP20 ATA Device     

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 108544 bytes

--------------

System Devices

--------------

     Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA

Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_27DA1849&REV_01\3&11583659&0&FB

   Driver: n/a

     Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8

Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_27C81849&REV_01\3&11583659&0&E8

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/25/2011 03:57:56, 24064 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:07, 284672 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:37, 258560 bytes

     Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_36621849&REV_01\3&11583659&0&D8

   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 108544 bytes

     Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0

Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_27C01849&REV_01\3&11583659&0&FA

   Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.01.7600.16385 (English), 7/14/2009 02:20:36, 15424 bytes

   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 02:19:03, 42560 bytes

   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 02:26:15, 21584 bytes

   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 132992 bytes

     Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D2

Device ID: PCI\VEN_8086&DEV_27D2&SUBSYS_27D21849&REV_01\3&11583659&0&E1

   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 153984 bytes

     Name: Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8

Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_27B81849&REV_01\3&11583659&0&F8

   Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 02:20:43, 13888 bytes

     Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0

Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_27D01849&REV_01\3&11583659&0&E0

   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 153984 bytes

     Name: Intel(R) 82801 PCI Bridge - 244E

Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_244E1849&REV_E1\3&11583659&0&F0

   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 153984 bytes

     Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC

Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_27CC1849&REV_01\3&11583659&0&EF

   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 03:57:58, 43008 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:07, 284672 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:37, 258560 bytes

     Name: SB Audigy

Device ID: PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00\4&2C30955E&0&08F0

   Driver: C:\Windows\system32\drivers\P17.sys, 5.12.0001.2020 (English), 10/16/2009 03:11:56, 1168896 bytes

   Driver: C:\Windows\system32\P17res.dll, 5.12.0001.2001 (English), 2/26/2009 02:36:34, 140800 bytes

   Driver: C:\Windows\system32\P17APO32.dll, 1.00.0006.0000 (English), 4/21/2009 03:38:30, 506368 bytes

   Driver: C:\Windows\system32\P17pld32.dll, 1.00.0006.0000 (English), 4/21/2009 03:38:50, 47104 bytes

   Driver: C:\Windows\system32\OemSpiE.dll, 1.00.0012.0004 (English), 8/13/2009 08:19:42, 144384 bytes

   Driver: C:\Windows\system32\P17RunE.dll, 1.00.0001.0002 (English), 3/28/2008 08:57:30, 14848 bytes

   Driver: C:\Windows\P17EP.ini, 11/13/2008 07:07:24, 2177 bytes

   Driver: C:\Windows\P17EPLS.ini, 6/7/2007 06:25:42, 1578 bytes

   Driver: C:\Windows\P17EP51.ini, 12/4/2007 06:20:30, 1489 bytes

   Driver: C:\Windows\ResDefE.exe, 2.00.0005.0000 (English), 8/26/2008 09:30:32, 8704 bytes

   Driver: C:\Windows\system32\AddCat.exe, 1.00.0000.0001 (English), 12/4/2006 14:56:48, 42496 bytes

   Driver: C:\Windows\system32\P17APO32.p17, 4/21/2009 03:38:06, 8035 bytes

   Driver: C:\Windows\system32\APOIM32.exe, 2.53.0000.0000 (English), 8/25/2009 03:31:18, 613503 bytes

   Driver: C:\Windows\system32\AppSetup.exe, 1.00.0024.0003 (English), 4/21/2009 11:37:06, 32177128 bytes

   Driver: C:\Windows\system32\ctzapxx.ini, 3/8/2005 07:17:00, 54 bytes

   Driver: C:\Windows\system32\ludap17.ini, 10/16/2009 07:50:54, 3930 bytes

   Driver: C:\Windows\system32\ctcoins1.dll, 3.00.0002.0051 (English), 7/28/2009 14:09:06, 86016 bytes

   Driver: C:\Windows\system32\ctdvins1.dll, 0.05.0000.0051 (English), 7/28/2009 14:09:08, 181760 bytes

   Driver: C:\Windows\system32\drivers\drmk.sys, 6.01.7600.16385 (English), 7/14/2009 01:41:37, 80896 bytes

   Driver: C:\Windows\system32\drivers\portcls.sys, 6.01.7600.16385 (English), 7/14/2009 00:51:02, 177152 bytes

     Name: Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1

Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_29C11849&REV_10\3&11583659&0&08

   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 153984 bytes

     Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB

Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_27CB1849&REV_01\3&11583659&0&EB

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/25/2011 03:57:56, 24064 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:07, 284672 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:37, 258560 bytes

     Name: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)

Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_81361849&REV_02\4&1BA3C945&0&00E1

   Driver: C:\Windows\system32\DRIVERS\Rt86win7.sys, 7.02.1125.2008 (English), 7/13/2009 23:02:52, 139776 bytes

     Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0

Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_29C01849&REV_10\3&11583659&0&00

   Driver: n/a

     Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA

Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_27CA1849&REV_01\3&11583659&0&EA

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/25/2011 03:57:56, 24064 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:07, 284672 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:37, 258560 bytes

     Name: High Definition Audio Controller

Device ID: PCI\VEN_1002&DEV_AA30&SUBSYS_AA301043&REV_00\4&76F5CFC&0&0108

   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 108544 bytes

     Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF

Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_27DF1849&REV_01\3&11583659&0&F9

   Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.01.7600.16385 (English), 7/14/2009 02:20:36, 15424 bytes

   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 02:19:03, 42560 bytes

   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 02:26:15, 21584 bytes

   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 22:29:03, 132992 bytes

     Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9

Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_27C91849&REV_01\3&11583659&0&E9

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/25/2011 03:57:56, 24064 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:07, 284672 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 03:58:37, 258560 bytes

     Name: ATI Radeon HD 4800 Series

Device ID: PCI\VEN_1002&DEV_9442&SUBSYS_026A1043&REV_00\4&76F5CFC&0&0008

   Driver: n/a

------------------

DirectShow Filters

------------------

DirectShow Filters:

Emuzed AMR-NB Decoder-DMO,0x00400000,1,1,EmzAMRNBDec.dll,2.34.0000.0000

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Emuzed AMR-WB Decoder-DMO,0x00400000,1,1,EzdAMRWBDec.dll,2.34.0000.0000

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308

Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308

WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308

WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308

WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308

WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308

WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308

Emuzed AMR/3GPP/MP4/MP3 Multiplexer-Filter,0x00200000,1,0,EzdMP4MuxFilter.dll,2.34.0000.0000

RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,15.00.0002.0072

Emuzed MP3 Source/Decoder Filter,0x00400000,0,1,EmzMP3SourceFilter.dll,2.34.0000.0000

CT Upsampler filter,0x00100000,1,1,Upsample.ax,2.00.0005.0000

ATI Ticker,0x00200000,0,1,Ticker.ax,

Creative Wave Writer,0x00200000,1,0,WavWrite.ax,3.01.0004.0000

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426

BPM Metadata,0x001fffff,1,1,MetaBPMu.ax,2.00.0002.0000

Emuzed AMR/QCP/3GPP/MP4/3G2 Source Filter,0x00400000,0,1,EmzMp4Source.dll,2.34.0000.0000

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

CT Time-Scaling filter,0x00100000,1,1,TimeScal.ax,2.03.0009.0000

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

Nokia MPEG4ASP Decoder Filter,0x00400000,1,1,NokiaDecMP4ASP_H263.dll,2.00.0000.0009

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.04.0000.20405

ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc.dll,12.04.0000.20405

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

WAV Dest,0x00000000,0,0,,

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713

MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,

Nokia H264Dec HP/MP Filter,0x00400000,1,1,NokiaH264HPMPDecTFilter.dll,2.00.0000.0009

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713

PCM to EXT,0x00200000,0,0,Pcm2Ext.ax,6.00.0002.0000

CT Karaoke filter,0x00100000,1,1,Karaoke.ax,2.00.0012.0000

Emuzed AAC/AAC+ Decoder TFilter,0x00400000,1,1,EmzAACDecFilter.dll,2.34.0000.0000

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

Creative AC3 Source Filter,0x00400000,0,1,AC3Srcu.ax,3.02.0001.0000

Creative PCM Raw Writer,0x00200000,1,0,RawWritu.ax,1.00.0000.0000

ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.04.0000.20405

CT PDP filter,0x00100000,1,1,PDP.ax,1.00.0008.0000

AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.04.0000.20405

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713

Emuzed MP4SP/H263 Video Decoder-Filter,0x00400000,1,1,EmzDecMP4_H263.dll,2.34.0000.0000

ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.04.0000.20405

File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308

ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.04.0000.20405

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

CT SmartVolumeManagement filter,0x00100000,1,1,DSCompr.ax,1.00.0008.0000

Creative Audio Gain Filter,0x00200000,1,1,AudGain.ax,1.00.0000.0000

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

Creative Flac Source Filter,0x00400000,0,1,FlacSrcu.ax,1.00.0002.0000

MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

Creative MLP Source Filter,0x00400000,0,1,MlpSrcu.ax,3.01.0000.0000

Creative File Reader Filter,0x00400000,0,1,FilReadu.ax,1.00.0005.0000

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

SVM Metadata,0x001fffff,1,1,MetaSVMu.ax,2.00.0002.0000

ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.04.0000.20405

CT HPVirtualizer filter,0x00100000,1,1,Virtual.ax,1.00.0000.0000

WAV Dest,0x00000000,0,0,,

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835

MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,

Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715

Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835

CT CMSS3 filter,0x00100000,1,1,CMSS3.ax,3.00.0013.0000

AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

Creative Ogg Source Filter,0x00400000,0,1,OggSrcu.ax,1.00.0001.0000

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

Creative NVF Filter,0x00400000,0,1,NvfSrcu.ax,3.01.0001.0000

RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,15.00.0002.0072

Noise Reduction,0x00100000,1,1,NoisRedu.ax,3.00.0007.0000

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514

Creative WMA Writer,0x00200000,1,0,WMAWrite.ax,5.00.0001.0000

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

Creative WMA Source Filter,0x00400000,0,1,WmaSrc.ax,3.01.0001.0000

Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835

RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,15.00.0002.0072

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713

ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.04.0000.20405

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713

Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514

AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,

AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,

SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,

Creative CDDA Source Filter,0x00400000,0,1,CDDA.ax,3.00.0003.0000

Creative LiveRecording Filter SxS,0x00400000,0,1,LiveRecu.ax,5.00.0001.0000

Creative Internet Source Filter,0x00400000,0,1,InetSrcu.ax,1.00.0000.0000

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:

Emuzed H263 Video Encoder-DMO,0x00400000,1,1,EmzH263Enc.dll,2.34.0000.0000

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

Emuzed H.264 Encoder-DMO,0x00400000,1,1,EzdH264Enc.dll,2.34.0000.0000

Emuzed MPEG-4 SP Encoder-DMO,0x00400000,1,1,EmzMP4VideoEnc.DLL,2.34.0000.0000

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514

VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

Emuzed GSM AMR-NB Encoder-DMO,0x00400000,1,1,EmzAMRNBEnc.DLL,2.34.0000.0000

Emuzed GSM AMR-WB Encoder DMO,0x00400000,1,1,EmzAMRWBEnc.DLL,2.34.0000.0000

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

Emuzed MP3 Encoder-DMO,0x00400000,1,1,EmzMP3EncDMO.DLL,2.34.0000.0000

Emuzed AAC Encoder-DMO,0x00400000,1,1,EmzAACEnc.dll,2.34.0000.0000

ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.04.0000.20405

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:

Microphone (SB Audigy),0x00200000,0,0,qcap.dll,6.06.7601.17514

Line-In (SB Audigy),0x00200000,0,0,qcap.dll,6.06.7601.17514

S/PDIF-In (SB Audigy),0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:

SB Audigy,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

SB Audigy,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:

SB Audigy,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

SB Audigy,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:

Speakers (SB Audigy),0x00200000,1,0,quartz.dll,6.06.7601.17713

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

Digital Audio Interface (SB Aud,0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Digital Audio Interface (SB Audigy),0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Speakers (SB Audigy),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

  Quality Flags: 2576

    Enabled:

    Force throttling

    Allow half deinterlace

    Allow scaling

    Decode Power Usage: 100

  Balanced Flags: 1424

    Enabled:

    Force throttling

    Allow batching

    Force half deinterlace

    Force scaling

    Decode Power Usage: 50

  PowerFlags: 1424

    Enabled:

    Force throttling

    Allow batching

    Force half deinterlace

    Force scaling

    Decode Power Usage: 0