Forum Discussion
3 Replies
- crinrict12 years agoHero+
Did you clean out the registery and delete the game installer files ?
Try the suggestion here: http://answers.ea.com/t5/The-Sims-3/Help-Guide-All-in-one-fix-except-hardware-issues-PC-only/m-p/734448#M36281 where it says Delete game installers
- ApprovedAnonymous12 years ago
This is not for Mac users. Sorry I should have said I own a Mac computer. Still, I would actually prefer a refund for both games at this point.
- crinrict12 years agoHero+
If you just bought it you can get a refund through this: http://answers.ea.com/t5/Origin/IMPORTANT-Great-Game-Guarantee/td-p/1418236
If it has been longer, get in touch with customer support
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Set your language to US at the bottom
- Describe your issue with a few words
- Select Product: The Sims 3
- Select Category: Billing/Purchasing or Account Management
- Select Platform: PC
- Click Find solution
- Scroll down and click I still need help
- Click Chat Now to chat with a Game Advisor
With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html