Bought a world about an hour ago, the payment went through but I got an error that it did not (the money was taken from my account). Any way you can contact help outside of that useless chat? The wait time was supposed to be 15 minutes, it's been an hour and a half.
Community ManagerHeya rufserious
What payment status are you seeing in your account's order history- processing, failed or completed?
I am experiencing a similar problem except it says processing for about a month and I cant seem to get any help downloading the content as it will not download. I tried opening multiple help cases. Any help?
Community ManagerI'm afraid we're not able to look into purchase issues here on the forums since we can't access your billing details.
You'll want to speak with live support for assistance on this- please submit a brand new help request on the site and select live chat. If you're not seeing a live chat option, try selecting different topics or issues.
