Re: The redeem on the sims website only has 4 boxes but my serial number needs 5? Please help me

Hi, 

In the bottom of the Home and community site of The Sims 3, there is my account. Under that there is a list of things and you can find both register a game and redeem a code. 

Register a game is the one that has 5 boxes.

Redeem a code is the one that has 4 boxes.

I hope this helps.