Spent from 11am till 7pm yesterday trying to get my codes for Limited Editon and pre-order bonus for both Sims University and Simcity. Got 3 differnt advisors. First one told me that because I ordered both the games before the 'promo' I was not entitled to the codes!!! Told him I dint order till after they announced the bonus. Second one told me that my payment had nt been cleared een though I had installed and played both the games and would not give me the codes so I cancelled my pre-order of Island Paradise. The final Live Chat advisor (called Sam)said . sure no problem can I access your account I said yes but I had to go out as I had been on Live Chat most of the day, he said no problem I promise it will be done and all you will need to do when you get back is to log into your account. Which I did at 11pm last night...Sam kept his word!!!! I LOVE SAM.
I dont understand why I had such a bad experience to get the codes that I had paid for and had been promised.
EA Staff (Retired)
