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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Sims 3 code already redeemed

Code redemption If you're not sure how to redeem a code, please read this article: https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/ Before trying any other troubleshooti...
pc
technical issues
coops200000's avatar
coops200000
Not applicable
6 years ago

Hi Guys,

So I am wanting to start playing the sims 3 again but am having some issues. I created an origin account and uploaded sims 3 onto my laptop years ago and am now wanting to play it on my PC. I am still using the same origin account but it wont let me use the redeem code as it has already been used on my laptop. Any advice on how to fix this issue??

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@coops200000 and @trimmingsydney  If you ever used the product key(s) before, either in Origin or on the old Sims 3 site ( www.thesims3.com or store.thesims3.com ), Origin would read the keys as used—Origin and the old site share information.  But you don't need to re-register your content.  Just login to Origin using the same email address and password as you had when you registered the content, and everything should already be in your game library.

If you're not sure what email you might have used back then, you can enter any address you can think of into the Origin sign in window and click "forgot your password?"  Any address associated with an account will receive a password reset email.

  • coops200000's avatar
    coops200000
    Not applicable
    6 years ago

    @puzzlezaddict Thanks for that Info, I have my old log in and everything but it unfortunately doesn't show up in my game library. 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @coops200000  Please make sure you don't have any filters enabled in your game library; the filter function is in the upper right corner of the Origin window when viewing the library.  Origin was down a few hours ago, so it's possible that it wasn't loading your content correctly.  You can also try clearing Origin's cache to make it refresh its data.

      https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

      If you're sure this is the same Origin account in which you originally registered your content, you can try contacting EA customer support and asking what happened to your content.  You can access your purchase history by hovering over your username and selecting EA Account and Billing; that will take you to an ea.com page with an Order History tab.  (Make sure it's set to display all purchases, not just the last three months' worth.)  I believe that registering a game also shows up as an event on that page.

      With the current situation, EA support has reduced hours and functionality, and there have been long waits for help.  Phone calls are unavailable entirely, but live chat is open from 9 am to midnight GMT, Monday through Saturday.  You should be able to upload a screenshot of your purchase history to a chat session; if you originally bought discs, it would also be helpful to provide photos of your discs, cases, and inserts with the codes printed on the backs.

      https://help.ea.com/en/contact-us/

      Otherwise, if you do have discs, the best approach may be to do an all-disc install.  Disc drives are cheap these days, certainly a lot cheaper than rebuying all your content.

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