Sims 3 code already redeemed
Code redemption
If you're not sure how to redeem a code, please read this article:
https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/
Before trying any other troubleshooti...
Forum Discussion
I redeemed Sims 3 Island Paradise on ea.com. It said it was successful and gave a green checkmark. Only then did I realize that there was no way to view games... :\ Weird. So I looked back at the forum that I googled about this and, my bad, I should have redeemed it on Origin. So I open Origin, find where to redeem codes, but now (as I figured) it says that the code has been redeemed already. I have spent the last hour trying to figure it out and have had a "chat request" via ea/help open for the last 45 min or so - saying that a new window will open when I'm connected...I figured this might be faster. How else can I contact EA about this? It shouldn't be this hard....
@MrsAnarchy It shouldn't matter where you redeem your product code. As long as you were signed into the same account you use for Origin, your pack should be in your account Open your Origin game library, click on the Sims 3 icon, select More > Expansion Packs, scroll down to Island Paradise, and you should see an orange Download button.
If the button says Buy Now, or you accidentally redeemed the product code on a different account, then yes, you'll need to deal with support.
Featured Places
