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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Sims 3 code already redeemed

Code redemption If you're not sure how to redeem a code, please read this article: https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/ Before trying any other troubleshooti...
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Kate22456's avatar
Kate22456
5 years ago

Is there a way I can get a new redeem code for The Sims 3 Starter Pack? I already bought the game at a store but for some reason I cannot redeem my code. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Kate22456  Is this a new, previously sealed copy of the game?  You'll need to contact EA customer support for help.  It would be useful to take a photo of the discs, case, and insert with the product keys clearly visible; you can upload it when submitting your support request.

    https://help.ea.com/en/contact-us/

    If this is a used copy of Sims 3 though, the previous owner may have already registered the content, in which case you won't be able to do so yourself.  EA doesn't allow codes to be transferred from one account to another or to be removed from the original account.

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