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dianaxfreire Does it help to play with the EA App in offline mode? If not, what about taking your computer offline? You can sign into the App and put it in offline mode (again) before disabling wifi and/or disconnecting the ethernet cable.
If not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.