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jaydechav87's avatar
jaydechav87
Seasoned Newcomer
20 days ago

Sims 3 gone after merging EA accounts

Hi guys,

I recently merged my two EA accounts because I thought it would be easier to have my games on one account. So it's been 2 days since I merged the accounts and The Sims 3 is missing from my account. I have reached out to EA live chat support twice. I have restarted my computer, restarted the EA app, cleared my cache, as well as logging out and logging back in. They were unable to find a solution and sent me here to post about this situation in the community forums. I just want my game and expansions back and I don't want to have to pay for them twice. Someone please help!

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